Costa Coffee — Restaurant in London

if I could leave 0 star I honestly would. this has to be THE WORST costa in the history of mankind. today was an uncomfortable experience, after ordering and telling the lady our order we then had to wait about 6 hours to actually get the coffee, but before that we had to go through many obstacles.

1. the barista was making the coffee with NORMAL MILK even though we requested oat milk, if it wasn't for my girlfriend realising this this could of been fatal, not only to me but to anyone that may be allergic or something.

2. VERY RUDE STAFF. upon confronting the barista my girlfriend was met with a very nasty attitude which honestly made us shocked, the barista was telling us that's its not her fault etc, however we wasn't blaming anyone it was just a simple matter that we ordered something and it was totally incorrect if it wasn't for us realising.

3. we almost had to verbally battle our way to get our coffees. if waiting literally like 6 hours wasn't enough we were spoken to like dirt.

4. THEY RAN OUT OF ICE. THEY RAN OUT OF ICE ON A SUMMERS HOT DAY, ON A SUNDAY (the busiest day where everyone is off work) & to make things even more funnier it was only 11am. absolutely shambolic.

this costa has to be the worst in the area, maybe even world. severely understaffed. the abuse my girlfriend received was not nice, definitely put me off costa...

Oh dear, this branch used to be fantastic but has had a serious decline in quality from my last two visits.

The visit before were staff being extremely tardy with drinks and orders. On that day before, the queue went out the door, and it took someone in the back of the line complaining for drinks to actually be made in a timely way. My drink tasted poor which I only realised after reaching the car.

On this occasion, they couldn't make any frappes because I think they didn't have the ingredients to do them, and the staff were generally tardy and inattentive again.

There were 3 staff that day, and 2 of them seemed very flighty, they made the drinks sub par, and forgot my wife's drink completely. The 2 flighty staff disappeared in the back and the 1 that was left we complained to and she made the drinks and apologised to us.

I started drinking my latte after we left and it literally tasted like just warm milk, another poorly made drink. I was too fed up to go back and complain, but likely won't...

Very bad service and bad staff I live in edmonton and normally I used to go 4 months ago every week to Costa and this week when I visited Costa it was very horrible. I ordered two cakes and two mocha's for eating not takeaway I told this to the cashier however the girl which was doing the coffees she done both of the coffees in a takeaway cup also I told them that we want the coffees with whipped cream she done the coffees in a normal cup without cream then she thwored little bit from the coffee and put cream on top, but they forgot to give the cakes I told her and she was laughing in front of me and saying that she is sorry for that. I think Costa should accept workers that know the job not the ones that are pretty :/ I don't reccomend this place it's better to go tto the one in wood green or...