Creams Cafe Bexleyheath — Restaurant in London

Not sure what's changed at Creams in Bexleyheath but it's gone downhill. I have an idea - it's the staff. They used to be very welcoming, friendly and acknowledge you. However this time around it was the complete opposite.

I turned up and was stood for 5 minutes by the front door waiting to be seated. Nobody bothered to even acknowledge me let alone serve me. After 5 minutes, I took it upon myself to ask one of the guys who was wiping a table down whether I could have a table.

After 5 minutes of seating, I went to the counter to order for me and my partner. I was again stood there for 10 minutes without anyone acknowledging me or taking my order.

There were 5 staff behind the counter so it's not as if one person was manning the front. In those 10 minutes, I saw the staff basically not caring about their role, presentation of their deserts and carelessly lift the lids of the smoothie machine without turning j it off. Burnt waffles left on the side and still left in the machines - which they probably would have served seeing their lacklustre approach. Silly, entitled girls - it came across

It became quite funny actually to see how much they didn't care. At that point, I really didn't mind not being served because I wasnt ever going to eat there. Poor service, poor attitude, poor work ethic.

I recommend everyone reading this to go next door to Kaspas where the level of service is miles better than what was provided at Creams. Disappointing because it was never like this.

Next time, I'm down Bexleyheath, I'll pop into Kaspas even if they have a 30 min wait.

Get better staff who care about customer service otherwise they'll go next door and you won't...

What a joke of a place, the management should be so disappointed, but then again the manger was the biggest problem with the place.

First of the guy that took our order was lovely no issues there, very helpful.

Then we find out some time after we paid that they had no vegan waffle mix, this is crazy as it costs more than the other vegan options they have and we wasn't offered anything extra for this untill I asked.

All the tables were dirty so I had to wack of the baby wipes and clean the table.

I didn't get given and napkins with the dessert, what am I meant to do wipe my hands and mouth of my jumper... Poor customer service

The vegan cookie dough tasted like sand and when I complained about this I was met with eye rolls from a dessert maker and arguements from the manager.

The customer is always right, I being a restaurant manager myself never complain in a rude manner as I wouldn't like that myself but this place is failing hard because of the managements lack of customer service skills.

I was not expecting gourmet food but I would like something edible, this manager needs to learn how to talk to customers and the dessert maker needs it too.

They should all take a leaf out of his book (the young guy at...

Ordered on just eat, purchase two berry smoothies and one cookie dough. My order came and I was given two tropical smoothies instead of the berry. Obviously very unhappy I called up and told them what had happened. Straight away without me hardly finishing my sentence the lady on the phone cut me off saying “I’m sorry about that” as if she knew it had happened already. I proceeded to ask about how they were to resolve this and all I got back was, you can refund or order something else on just eat and we’ll send it along with the smoothies. I work in restaurant business and know full well that they don’t have drivers at hand but the lack of respect this lady showed towards me about my issue left me infuuriated. Ended up having to get a refund on just eat and ended up with two smoothies I dislike. They expected me to pay more more to buy something else in order to get my correct items. It’s ridiculous, one smoothie is red and the other is yellow there should have been multiple checks in bagging an order and the bag is not fully closed so you’d even be able to see it’s a yellow smoothie when giving it to the driver. Very disappointing and such a lack of service...