Cugini’s — Restaurant in London

It’s disappointing that I have to leave this review to be honest but it was so bad I had to leave and walk down to Nastrano’s to finish my evening.

The restaurant including the outside was around 50-60% full, we sat outside, ordered a couple of glasses of wine which took around 15min to arrive. The wine wasn’t great but was acceptable.

It then took us another 30min just to get the waitresses attention which was a snappy conversation and we were told to wait another 2min…30min pass by again and I eventually go to the front desk and tell them we want to order.

We finally ordered starters, meatballs and king prawns, fast forward another 30min after just over an hour at this place the food arrives. 1 meatball for £9, I was sure there was a mistake, spoke to the waitress and was told it’s a typo, not “meatballs” but “meatball”. Now at this point it’s past 8pm, starving and they haven’t put the lights on outside so everyone was eating in the dark. I went in and told them to put the lights on at which point a table with older people then thanked me gratefully.

I spoke to the waitress which was a waste of time as there was no compassion or sympathy for the poor food and service. So In the end we decided to leave after the starters and walked down to Nastrano at almost 9pm, they served us and we left by 9:30pm.

I am hoping this was a one off as I hate to bring local businesses down, but I hope the owner gets to see this and either sorts the prices or gets more staff and...

The food itself was very nice, but unfortunately the service let the whole experience down.

Both of my parents requested a different pasta with their mains, which seemed to annoy the waitress straight away. We also ordered the “soup of the day.” When I asked the waitress what this was (menu in hand), she told me it was potato. The soup was very nice, but when we checked the bill, we noticed a charge for “Special S £13” rather than the £7.95 listed on the menu for the soup of the day.

When we politely queried this, the waitress said it was the “special soup” from the board, not the soup of the day, even though I had specifically asked what the soup of the day was before ordering. Her response was dismissive, rude, and offered no solution other than “that’s how the computer does it.”

We have been coming to this restaurant since it first opened, but this experience has sadly put us off returning.

The food is nice and the main prices are reasonable (aside from £13 for a small bowl of potato soup), but drinks are overpriced, and the service was genuinely...

Cugini is hands down the best Italian restaurant I have been to anywhere! Either Up town or out in the sticks. The food is great. I have never had a single thing on the menu disappoint. The owner ‘Tony’ is as brilliant as the food and always makes you feel welcome. He treats his patrons like he is making a meal for his family members. He creates a fantastic and fun atmosphere, always giving his time to talk, connect and laugh with you when he is able. The guy really has a passion for the place which elevates the whole experience . In addition I have a few intolerances such as lactose and dairy, Tony has several meals on the menu that will cater to these things. If he can, he will even make your dish with lactose or dairy free alternatives if he can. So you can have what you want. I went there yesterday for my birthday celebration and Tony made sure it was a good time. Great food, best service and amazing atmosphere. Add all these ingredients together and you have the recipe for a 5 star...