Kings Head Chingford — Restaurant in London

Would not ever want to go there again. We have been there on Sunday,22nd May. The starter came quick and was okay. We waited over an hour for the main, 1 beef and 1 pork roast. We went twice to ask if they had forgotten us. At the first time we got told, in 3 mins. This 3 mins turned out to be 20. I have fulley understanding that it can take longer especially on Sundays, but it would have been nice if this would had been communicated. Also a table with 5 guests who arrived about 20 mins after us did get their food quite a bit before us. When the 3 mins turned out to be more than 3 minutes we went again to ask. 5 minutes later the food came and what a nightmare this was. We had to wait another 5 mins after the food arrived till the cuttlery came. Which did make it worse, as the food looked like it was forgotten and stood since a while, the mash had this typically hardened skin it gets when it stands around. The beef was dark where it was not covered by jelly (gravy), below the gravy it was not dark and leathery. The only thing which was warmish have been the potatoes. The gravy had thickened and had a skin and was no surprise luke warm. Meat and vegs been cold/room temperature. We did see the plates which been served to the table next to us, and they looked different no jellyed gravy, no leathery dark beef and no mash with skin. When our cuttlery arrived we pointed out to the waitress that it is cold food. All we got was - "I will let the chef know and I can offer you a drink". We had drinks, getting more drinks does not make the food warm - nor fresh. We are upset with ourselves that we did actually eat it - but we have been hungry and had no breakfast on this day. So I am embarrassed that we allowed someone to treat us this disrespectful. Which it is really. It is disrepectful to expect people eat a cold roast which was visible standing around a while. I would guess roughly 17 minutes, hence they told us it will be there in 3 and it came after 20 (without cuttlery). We assume that the Lady offering us the drink was the manager or assitance manager as she wasn't wearing the outfit the other waiters have been wearing. When another waiter, the only polite one came to took our plates and asked us how it was, we told him again, and he went to speak with management and they again offered us a drink or a dessert. We did not take it. Too many things been handled wrong. Of course by us with eating it - instead of just going. We would clearly not have gotten a refund. By them because no communication, a forgotten cold roast - no cuttlery and then the joke, you can have a drink. Normally they should have either offered a refund or to take it back and not even heat it, but bringing us a fresh plate with hot food. We asked for extra gravy, which arrived hot and was not jellied. So there been enough proof that this was just forgotten. I guess if the food is hot it could be quite nice. But we are not willing to go there again to find out if it is. We not need to go to a pub which has 0 respect for...

Lovely to sit in beer garden/car park in summer. Fave pub by far.

That was what I wrote over a year ago. Since then the pub has changed managers. Yesterday evening, I met with friends, as I have done for twenty years, for an end of week drink. I ordered a shared platter for my table for £17.50. After 30 mins it still hadn't arrived, so I spoke to a member of staff. 10 mins later I still hadn't heard anything. So I went to the bar, and he said that he was angry (with the kitchen staff), and that it may have gone to another table (?!?). I said to just refund me. As he was on the phone, he said they were just 'plating up'. So I agreed to wait for the food (at this time two of my colleagues had left). At this point the duty manger appeared (she was delayed because she 'had something to do on the computer') and started processing my refund. I told her that the food is being 'plated up', so I went back into the beer garden. Eventually the food arrived. The food was warmed up pre-prepared food, except the garlic bread was burnt toast, the chicken was dry, and the sausages were missing! This after 40-50 after I ordered. As I am a loyal customer of the pub, we (who had stayed) ate the best bits and drunk our last pint. As I was leaving I spotted the duty manager having a glass of wine, so I approached her to talk about the experience. She angrily cut me short and told me she is now off duty, and that I should speak to the new duty manager. I said, 'But you were the duty manager at the time!?!' She told me to just ask for a refund. I said (as a loyal customer) 'I have more dignity than that. I think you should raise your game because this pub has never been like this'. Her response was a dismissive 'Yeah. Bye'. I hope that her district managers read this and put her on a training course in 'hospitality'. We miss you...

Absolutely terrible if I could no stars I would. Booked a table Saturday for Sunday for 4 people got there put in a corner right on a radiator. Ordered food 1 roast beef sirloin 2 roast pork 1 beef pie with mash and beans the starter was lobster and prawn cocktail run out of lobster so didn't bother with starters. Waited ages for for dinner nearly an hour 1 roast sirloin arrived no medley of carrots and red onion raid potatoes were small.tinned new potatoes cut in half and deep fried about 4 halves. Mash had a outer film on it cabbage hard food and grace luke wa disgusting beef chewy. Pork again missing vegetables potatoes galves of new tinned deep fried potatoes were too hard to cut so staff how hard had to ask for crackling which was from a bag of pork scratching again totally disgusting. Beef pie arrived with chips and beans told staff order was beef pie MASH and beans he took it away came back with same plate pie chop and beans and a child portion of Nash in a bowl witb a film (which you get when you microwave mash) we took chips of put mashnon plate beans were cold not warm COLD and the other roast pork turned up after everyone else had finished ir in our case couldn't eat basically 30 linutes after the other 3 meals so I said no thank not this amount of time 4 meals were ordered at once should have got 4 meals at same time no half an hour later. Terrible service never again and would tell everyone I know to not go there ruined a 50th...