Domino's Pizza - London - Honor Oak — Restaurant in London

Ordered food and was told delivery would be 30-45 mins by all. Checked after 30 mins and the app said it had been delivered and it hadn’t. Rang and was told the food was just leaving the store. After 11 mins (we live a 10 minute walk away) I rang again and was told the driver had left with 4 or 5 deliveries when I initially rang. I asked how long it would be, and was told he would ring his driver. When I asked if he was going to call me back and tell me the time it would be I was told no, but he would tell the driver to hurry up.

25 minutes later the food was delivered. 65 mins in total. When I questioned the driver if they say it has been delivered on the system so they look like they are on time I was told “sorry I don’t speak English”. Having worked and travelled abroad, but never as a delivery guy I asked how he could work as he does and not speak English and he said it was fine.

I believe he was fobbing me off and just saying this.

To top it all off (literally) we ordered no mushrooms and it came with mushrooms. Photos are of calls I made to store.

We won’t be ordering...

After waiting for my order for over 45 minutes, despite living 2 minutes walk from the restaurant, I called the restaurant to cancel and get a refund. The manager said to me that its because they were short on staff as if his failure to properly manage their staff rota was my fault and was rude and tried to argue with me for refusing to accept pizza that was most likely sitting on the hotpass for ages, not realizing that I, myself have worked for Domino's and I know how things work. When insisting on refusing the pizza and requesting a full refund, he didn't even confirm that the pizza went through and just hung up on me. I have made a note on my bank payment and will have to see if the refund comes through 5 days later. Absolutely abysmal, considering that they now charge £2.50 as a delivery fee for an already...

Awful customer service Unprofessional employee Order placed @5:30pm ordered updated on the app delivered however the pizza had not been delivered. Called the store at 6pm to be told the driver has a lot of deliveries and is on the way. By 7pm still no pizza called to the store to be told by a very rude member of staff that he has to investigate and he hasn't heard back from the driver. He then said it's not my fault I wasn't here when the delivery went out. I asked for the head office details he stated that i should google it myself, he will no issue a refund or another order. Contacted head office they stated it will take 3 working days. This is a scam they take payment and do not deliver the goods. Poor customer care and service We will NEVER order again from this...