Domino's Pizza - London - New Malden — Restaurant in London

Ordered for delivery. They messed up my order. I had to drive to the store In hopes of resolving it as they asked me to send a picture to their personal email. I thought driving would be quicker and easier. It was not. I have left with no pizza and apparently the refund will take 2-3 days. Therefore, I now have no dinner for this evening. To ‘compensate’ me for it they offered me a free drink… no thank you that is not compensation when I was after an easy takeaway that I have now had to drive and sort out! I will be taking it further if you do not refund me the £2.49 delivery fee you made me pay for a 0.3 mile journey and no pizza.

Toppings were very very frugal as well. Do not bother wasting your money...

Ordered the cheeseburger and tandoori hot for dinner today for collection. Got home, and to my disappointment, the jalepenos on the Tandoori Hot pizza tasted out of date. I called them to let them know just in case they get more complaints out of courtesy to them. The staff picked up in a very condescending manner speaking to me as if I called to get a free pizza. I did not expect anything from them and simply called to make them aware. I do not expect to have my Sunday evening ruined in return for an act of kindness. He then proceeded to cut me off and hang up the phone. I pay for a food that tastes in date, not to be given food that tastes mouldy by rude staff. Please re-train your staff's...

Worst Dominoes EVER. Toppings are ungenerous to say the least compared to other branches, usually luke warm at best even if you collect, but the single worst thing about this branch is their inability to deliver even when the address is local and by no means difficult to find! This has happened so many times its unbelieveable and then you always have to ring the branch and argue with the VERY rude manager to get a refund - after they try to arrange to redeliver your cold pizza - something which Dominoes seem to think is acceptable and people would want (why I have no idea?). Basically, avoid this branch like the plague (try Tolworth or Kingston instead in you live local to...