Ege Restaurant — Restaurant in London

Really disappointed with our experience last night. Three of us visited for dinner based on a glowing recommendation from one of the group, a regular who had been raving about this place for weeks. Unfortunately, the evening missed the mark significantly.

We ordered starters and mains. One of the starters was forgotten, though credit where it's due, this oversight was corrected swiftly.

However, the mains were a real letdown. We ordered two Steak Dianes (sirloin, medium rare) and one mixed kebab. While the kebab was excellent and my steak was fantastic thick-cut and perfectly cooked. The steak served to my friend was frankly unacceptable. It resembled the sole of a flip-flop: thin, dense, anaemic, and drastically overcooked. I genuinely can't fathom how a kitchen can get a steak so wrong.

When we raised this with our otherwise pleasant and attentive waitress, her response was simply, "Sorry, it was the last one, nothing we can do about it," before promptly walking away. My friend, out of politeness, asked not to pursue it further and left his meal mostly untouched, which made the experience even more uncomfortable and embarrassing especially given his enthusiasm for the restaurant.

Consistency and the ability to swiftly resolve problems are crucial especially when it involves your regulars, not serving them disappointment, subtracting the steak or a large proportion of that meal would have sufficed, but zero thought to make the situation right.

Note to Ege: Appreciate your customers. If an item isn't up to standard or unavailable, just let us know. Your menu has plenty of other options we could've...

We booked a meal for 7 adults here to celebrate our son's birthday. Unfortunately the bottle of wine we ordered had a very unpleasant taste so we asked if it could be changed to a different wine. (The bottle we ordered was not the named one we were served). The male waiter was very apologetic and changed the wine to a different one which was fine and we thought that was the end of the matter. However the female waitress then became sullen and not very friendly asking for the lid of the first bottle of wine so she could resell it.....not great in these covid times. She was most unhelpful when my daughter asked for advice with the menu (she has several food allergies and has to be cautious). After our main meals were served and cleared no one came back to the table to ask if we wanted more drinks, dessert or coffee so consequently we left and went home for coffee and brandy. The meal came to almost £200 so I would have thought the restaurant would have been a little more accommodating and attentive if they had wanted repeat custom or any kind of recommendation from us to other potential diners. It was a great shame as the food was very good and reasonably priced but we won't be returning or recommending them due to them making us feel very unwelcome and ruining my son's birthday...

The restaurant could do with bit of lessons in customer friendly ness. Absolutely no smiles feels like you are doing something wrong by visiting. There was a hair on the food plate which the server was quick at responding looking at - it must be yours. This was spotted by server within 1 min of plates being on table and server returning with glasses. And response with out any comment from our side. We were shocked but kept quiet not to spoil our mood. We were then served meat moussaka when our order was vegetarian moussaka. My kids ate the top potato bake and by the time I got to moussaka and dug in I realised that it was meat. I politely asked that it does look vegetarian and received - oh chef must have made meat one. It was then whisked away without any apology or regret as if it's okay to serve meat to vegetarians. Yes it was replaced with veggie option shortly but the experience was really bad. It's shocking for restaurant to not even offer apology for something that big. Wonder how they deal with allergies at all. Seemed like complete disregard to dietary preferences. Overall really bad experience inspite of food...