Four Seasons at Bang Bang Oriental Foodhall — Restaurant in London

I ordered bbq roast duck and pork plate with crispy noodles. It came with some greens. It wasn’t what I expected or my cup of tea. The skin on the duck, I expected to be crispy but it was more of a chewy texture. The meat was tender, and a nice clean flavour but I was put off by bones that weren’t immediately apparent, so I had to pull it out my mouth and be more careful. The flavour in general is mellow and clean, with no spice. The noodles were quite nutty and ‘whole grain’ in flavour sitting in a sauce/broth that was quite thick and gloopy. Perhaps just not my cup of tea or my expectations were out.

Note: I asked for only duck and no pork due to an allergy/intolerance and they were very happy to oblige. My food came quickly. Would potentially try something different on another occasion but was a bit dissapointed because I was drawn in by the hanging crispy looking ducks in the window but it didn’t quite...

Update. The other day I realised that I was at fault for not knowing how to order. So, I'm sorry I gave you 3 stars previously.

I used to come regularly for the roast duck soup because of the taste and the portion size. So I was very little bothered by the attitude of the staff, espresso since I know what it means to work such long hours and in the food industry. Regardless, today the soup was disappointing - the broth was less tasty, it had rice noodles, and it was such a huge portion (although I guess other prefer huge portions thus the change, and still I prefer quality over quantity and moreover I feel bad wasting food). I mean they replaced everything...

I took a photo of my food before eating, and halfway through the meal, I noticed a hair in it. I checked my camera roll and saw that the hair was already there in the photo I took before eating. I brought this to the attention of the staff, but instead of acknowledging the issue, I was met with rudeness. I was questioned about why I didn’t mention it earlier and told, “You’ve nearly finished your food, why are you saying something now?”

There was no apology or accountability for what was clearly a mistake on their part. I left the food and walked out disappointed. I used to come here regularly, but after this experience, I won’t...