Franco Manca Richmond — Restaurant in London

Extremely Disappointed with Aimen's Rude Behavior

I recently had the unfortunate experience of encountering Aimen, a member of the staff at Richmond , whose rude behavior left me deeply disappointed. It is with a heavy heart that I feel compelled to share my encounter with Aimen in this review.

From the moment I entered the restaurant, it was evident that Aimen lacked the basic courtesy and professionalism expected from someone in a customer-facing role. His demeanor was consistently disrespectful, not only towards me but also towards other customers and staff members. The level of rudeness displayed by Aimen was truly appalling and completely unacceptable.

As a customer, I believe that we should be treated with respect and kindness. It is disheartening to see a staff member, especially one in a customer service position, demonstrate such a blatant disregard for basic human decency. Aimen's behavior not only ruined my dining experience but also left a lasting negative impression of the restaurant as a whole.

I strongly urge the general management of Richmond to address this issue promptly. Rude behavior from staff members can have a detrimental impact on the reputation and success of any establishment. Customers should feel valued and appreciated, and encountering someone like Aimen only serves to drive them away.

Until the management takes appropriate action to rectify this situation and ensure that all staff members adhere to the highest standards of professionalism and customer service, I cannot in good conscience recommend Richmond Franco Manca to others. It is my sincere hope that this review serves as a wake-up call and prompts the necessary changes to prevent future customers from experiencing the same disappointing encounter.

In conclusion, I implore the management to thoroughly address Aimen's rude behavior and take the necessary steps to ensure a positive and welcoming environment for all customers. Only then can Richmond regain the trust and loyalty of its patrons.

Will...

The food is really good. However, the service is very underwhelming. When we arrived we were greated by someone who at first we were sure actually worked there since she was wearing a Nike hoodie. We sat down and weren't even approached for a drink order for 10 minutes. We were one of 4 tables in use in the whole restaurant. We eventually ordered some drinks and when it was delivered it was incorrect. After this was rectified we were told we'd be given time to consider the menu and after a futher 15 minutes we had to try and gain the attention of another member of staff to take the order since the lady with the Nike hoodie had disappeared. Our starters were delivered, yummy, and once we were finished again we had to get the attention of someone to take the starter plates away. Once those were gone we had to ask about the progess of our pizza's, this being 25 minutes after the starter plates had been cleared away. The table next to us had paid and left and it still took them over 30 minutes to clear the table.

This was all so frustrating having to constantly chase the staff for service in an almost empty restaurant. It was such a let down and the server seemed confused when we were paying and delcined to pay the full 10% optional service charge that was added to our bill. I wished we hadn't even bothered since when we were paying she decided to make herself comfortable and sit down at the spare chair at our table, becoming weridly overfamiliar. She wasn't exactly run off her feet with 4 tables occupied in the restaurant and not giving us a memorable service for any positive reasons.

In conclusion the food is good so have it as take out or delivered to avoid shoddy and snail...

Lovely and affordable! I was on the hunt for a Christmas Pizza, and this was nice but not quite right - the Yorkshire pudding and its contents were so cold, as if it'd just come out of the fridge, and all the meat on the pizza was cold which is probably normal for porchetta, but I think it would have been nicer if it was hot and crispy, more roast dinner-y. Plus, a cheese base is a ticking time bomb against solidifying, so by the time I got halfway through the pizza the cheese was cool and solidifying, and the meat and apple sauce were cold already so the whole thing was a bit sad and cold. I love cabbage so I thought I'd like the sprouts, but they had a very strong plastic-y taste. It reminded me of wasabi so maybe it's horseradish but it was overpowering and I could taste it long after I'd finished. Overall the pizza itself was a bit sad and disappointing, and not that Christmassy. They also definitely skimped on the gravy, compared to the photos, which would have added to the Christmas feel. The fonduta was AMAZING, I strongly recommend it but my partner's bruschetta was disappointing as the tomato sauce (delicious though it was) meant the bread itself was soft and soggy, which is disappointing when you expect bruschetta to be crispy at the edges. It might be better to serve the sauce in a separate dish so it doesn't soften the bread. The prosecco that came with the Christmas menu was really tasty and very smooth, and the whole atmosphere of the restaurant was lovely, we'll definitely come back! Just a bit odd how hard it is to find the toilets, as there are no obvious signs to tell you that they are downstairs, and it's a pain that there is only one...