Gana Restaurant — Restaurant in London

I am Tamil, and I visited Gana after a friend of mine suggested it to me a couple of years ago. Unfortunately, it did not live up to my expectations at all. I won't complain about the quantity, but sometimes it's not all about getting loads, but more about flavour.

Kothu: Basic, nothing special. I have tried better kothu from Coventry and Luton for cheaper prices. We tried chicken and mutton. Both had very minimal flavour. (Again, the quantity was great)

The rice and curry: The gravy for fish and chicken tasted exactly the same, just the pieces were added onto it separately, I guess. I guess this is fine with meat, but fish really needs a separate gravy. both were unnessararily spicy. We could tolerate it but you cannot taste any other flavour because it is loaded with chilli powder.

Sarbath: This was so poor, I felt scared to drink it. It tasted like a mix of paracetamol cough syrup, perfume and necto mixed together. I really don't suggest it. And to be very honest, it was a Falooda. Not sarbath. So technically we got the wrong order.

Vada: I don't expect it to be fresh, but i am not stupid, i know most places cannot make it fresh like India or Sri Lanka. Therefore when we ordered, we knew it would be frozen from the shop, or made in house but then frozen. So our expectations were not high, but it didn't live up to the lowest expectations either. It was so plain and tasteless.

The cleanliness: Honestly very poor. The plates had a tint of yellow from not being washed properly. Soo many scratches and dirt accumulating into it. The glasses had marks from the previous customer's foodprint from their hands. The water we received had random bits of stuff (maybe dust- i dunno), at the bottom. and there were about two flies constantly in the dining area.

The chefs have a hair cap and gloves but i did notice that they do not have masks on. I can understand that it might be difficult to communicate with them on. And probably it gets hot as well. I think its quite important for you to do your best in keeping the guests as safe as possible. And i think the management needs to find a way around that. Maybe have air conditioning or something to helps chefs stay cool whilst working with a mask on.

All of us do have quite high immunity, so i guess these things probably wouldn't affect us, but i can't really imagine someone with lower immunity.

The waitress was not too bad, but she didn't give out a very welcoming aura. She asked if we need anything after the food was given and all that. But i can't seem to explain. She is not very smiley or looks happy to be there. And i think a waitresses/ waiter's attitude is almost half of the experience at a restaurant.

If you made it this far, thank you for reading what i wrote. All in all, i won't go...

WORST RESTAURANT AND SERVER EVER. GAVE ME DIARRHEA !!!!

I came here to celebrate my cousin's birthday. We were greeted by a horrible waiter with a terrible attitude. The Menus were soiled with old food and teared apart. A glass at our table was broken, the same waiter noticed this HEALTH AND SAFETY RISK, yet decided not to do anything about it until my father pointed it out. I asked to order a tandoori chicken and the waiter replied with the most sassiest attitude that they don't serve it until after 6 pm, this was NOT AT ALL STATED ON THE MENU. My sister ordered a portion of Gobi Manchurian, this was also served as a part of the buffet menu and was served outside our table. We waited half an hour to get it, upon receiving it, we noticed that it was covered in cheap ketchup and spicy curry powder, I'd like to emphasise that we did not customise the order and yet it took so long. We ordered from the lunch menu at 13:45, we waited 45 minutes to have our lunch plated and even that was only half of our party. It was only after I told the waiter that my mother and aunt were diabetic and my grandmother was elderly that our food was served. The food came cold and half all together, meaning it was already plated, but not served. Again, I would like to emphasise that the waiter was extremely rude during the whole ordeal and dealt with our table very poorly. A one hour lunch turned into a two and a half waiting period. Onto the food: The food was extremely spicy, even though we asked for mild, emphasising party's health conditions, I spent the following days having diarrhea from the food. The fish was in poor condition and the Veechu Roti, I felt like I was choking on it.

I was extremely disappointed with the whole experience, but do look forward to hearing...

2nd time I have tried getting food from take away to fail miserably and leave feeling like a naughty schoolboy without any. Yes, they do a vegetable thali apparently (nothing is clearly marked as to what it is which is far from helpful) but I was told that no, I had to have rice and not allowed noodles. So ok fair enough, rice, some paneer please. Nope cannot have paneer. Ascertained if that was what I wanted could have for £3 each in tiny portion size pot that a snail would have difficulty turning round in and that is before thinking of anything in way of breads or anything more than a few mouthfuls. Considering the overabundance of similar places I am amazed Gana is in business although were not exactly busy. Even with rice you could go to Posto and get a freshly cooked Thali with enough food to last over 2 days for under £10 or Natraj who constantly refresh serving containers and charge half that price, Food Corner who make you feel very welcome and give a more than generous amount for around a fiver and for slightly more Club 2000, Bamboo House and Saravanaa Bhavan which are all exceptional for both eat in and take away. The different regions, ethniticity and variation of styles available here are exceptional but Gana really need to work on their customer services, transparency of pricing and simply treating the customer in a non-contemptuous manner. Obviously cannot comment on the actual food as have failed to try it and won't be attempting to...