Golden Grill Kebab House — Restaurant in London

This used to be my go-to spot for a kebab in London, but over the last year or two, it has sadly declined significantly—both in food quality and customer service.

One of the biggest issues is the owner’s attitude. I’ve noticed a real shift in how he treats customers, and unfortunately, it’s not for the better. While I was in the shop, a foreign man came in and politely asked for chicken wings. The owner clearly understood him, yet pretended not to and went as far as mocking his accent. To make things worse, as he was holding the raw chicken wings in the air, he continued to mock the man, dragging out the moment and making the whole thing feel unnecessarily uncomfortable and rude.

Then, while preparing my food, I noticed something even more concerning—cross-contamination. The same utensils used to handle raw chicken wings were then used on my food without being cleaned. This is a serious food safety issue that should never happen in a restaurant.

On top of that, the owner’s general attitude towards customers was just rude and unprofessional. I saw him snap at another customer for no real reason, speaking to them in a sharp and dismissive tone. It was clear he had no patience or respect for the people coming into his shop.

He also seems to be cutting corners with the food. He used to generously apply sauces directly onto the kebabs as requested, but now everything is given in small plastic tubs, which feels like a downgrade in both quality and experience.

The pictures I’ve uploaded are from a couple of years ago when this place was genuinely one of the best, and I can personally vouch for how much better it was back then. Sadly, the standards have dropped so much that I, as a once loyal customer, won’t be returning. A) The food quality has gone downhill, and B) the poor service and ignorant attitude are unacceptable.

It’s disappointing to see a once great kebab spot decline like this, but based on my recent experience, I can’t...

Not sure about this experience, the staff like to make jokes but it comes across rude for example.

It doesn't say nothing about it being cash only, therefore me and my partner needed to go out and get cash. The person at the till said " One of need to stay here because we don't trust you" apparently he was joking and he said we can both go we both felt offended

I wonder if they would talk "joke " to everyone else like this people of different ethnic backgrounds :) Anyways it was mediocre food and expensive £30 on meal for two is good but when your hungry after it it's concerning. They should update their photos off plates off food because it's not the same anymore therefore it's invalid.

The waiter that served us was rushing us to make the order but playing it off like he was joking.... All in all this is was a eye opening experience I preferred them before the fire

I think I'll buy them a joke book because they aren't...

Great place for a day with friends, family, private party or with partner or special someone!!

The food is great and healthy. Salad I freshly prepared every morning and so are the meats. Their home made burger is amazing and delicious and a must try. Cozy atmosphere and welcoming and friendly staff. Food is always prepared fresh, always a great choice. I’ve had dates with friends here and it’s great, eating in is different prices to take out but worth the experience and atmosphere.

You can call ahead and get your order ready for pick up and it’s a great place to grab lunch during break time as they have an affordable day lunch menu.

On this occasion I’m taking out for dinner and it’s was another great experience. I ordered two large lamb shush with salad, a large chips and one portion of ribs and one portion of wings. Grilled to perfection and tender and...