M&S Simply Food — Local services in London

A bit disappointing, even by travel-sector standards. Lunch fridge in disarray and stock literally thrown in. Store exceptionally cluttered, with cages of fridge stock left piled up and staff nowhere to be seen. Certainly not up to expected M&S standard. Bakery staff x3 were stood ignoring customers and talking and joking away in Tagalog for two minutes while a customer was stood directly in front of them. In fairness, the staff member who eventually served me was friendly and polite- once they finally paused their conversation. And the staff member who was supervising the self-service tills - who wasn’t part of the bakery posse - was proactive, friendly...

A useful resource for in-patients, those attending clinics and visitors. Some product prices seem comparable with other retailers. But, in my cynical mind, I wonder if prices could be cheaper as they don't really have any competition for the range of products they sell. Then again in their contract with the NHS their prices could been capped to the retail price index. But while the medical staff do a sterling job the same can't be said for the administrators. Given how much the NHS overspends I'd be surprised if they could come up with...

Needed something to eat after a procedure left me very nauseated and faint. After the terribly failed attempt at the Costa next to the blood centre, this was a dream come true. Plenty of healthy options.

Was only a little bit disappointed that there were no juices included in the meal deals, only water or lemonade, so I ended up paying a bit more...