Hayatt — Restaurant in London

Customer Service: Great however it was our first visit. So we were unaware if we needed to be seated. I tried asking a staff member (she appeared Greek), she was very rude when I approached her to ask what we need to do to be seated.Usually I' would leave, when customer service is terrible, but luckily it was just her. Other staff members were much nicer helpful. It is advised that the drinks menu should be at the bar, as I ordered cocktails the bartender had verbally told me they had.

Guests: The day we attended, there appeared to be high numbers of men at the establishment, that also seemed to know each other. Less likely there will be any problems. We were seated to a group of lovely ladies. My only issue is that, it is small inside and when seated with another group, when they need to go to the toilet, we have to get up for them to pass.

Food and Drinks: I enjoyed the cold meze, however the chicken wings were cold and the bread seemed stale, or not very fresh. I asked for coffee at one point and was told they do not serve coffee/tea after 7pm, it would have been nice to have a reason for this as this just opens up the options for customers.

Ambience: The overal ambience of the place was nice, the picture online do not do it justice. I didn not want to come here because of the picture, however it was recommended so we went. Decoration is nice and the place is clean, including the female toilets.

Shisha: I recommend the Premium as they use better pipes and the flavour options are better.

Music and Entertainment: The DJ had me vibsing all night, all theyre missing is a dance floor. But I wonder if that was the case before social distancing rules. Very much the spot if you are into urban and Afrobeats. A baseball match was also on the large two screens, which suggests they play key sport matches.

Overall, I have give a 4 Star rating because, I would go again, but I will avoid hot food (if it will come at room temperature) and will go for...

Went there on Sunday, was not busy whatsoever. The service was just terrible. The waiter that was sitting and smoking shisha with her friends at some point came by to take orders asking 'What you want?' and nothing else. We were group of 10 and ordered a cocktail each, she didn't write it down and of course she came back with not only wrong cocktails but even 1 too many. It was just weird atmosphere in general of servers avoiding to see you while sitting close by smoking shisha or cigarettes. We ordered another 3 cocktails and once again the waiter didn't write it down and got it wrong by bringing only 2... She literally just drop 2 at the table and walked away without asking if anyone wants anything else or whatever and it was 6 of us at the table at this point.

Cocktails are overpriced for what it is. I don't mind paying £10 for a cocktail but isn't a cocktail spot, just merely a drink spot with very poor management and customer service.

I think I had to get up at least 3 times myself asking for someone to take order or bring a bill while staff was just sitting around and it wasn't busy.

They call themselves Lebanese shisha lounge but I am happy to recommend couple of spots for management to visit and learn what shisha lounge is like.

Can't comment on food as we didn't order any, thankfully! After walking to the toilet I had a chance to look at the kitchen and it just looks disgusting. Do they ever clean it? One would think restaurant would keep visibly clean at lease the spots that are visible to customers. I look at the menu and it looks nothing like proper Lebanese restaurant's menu.

Oh, forgot to mention that security wears bulletproof vests - makes you feel safe and comfortable...... pfff, not!

Honestly, go and spend your money somewhere else where you will be treated surely better.

Management - start to...

I’ve been to most of the restaurants in Camberwell and I thought I’d try this one out. I went with my partner late evening Friday wasn’t busy and a nice vibe and layout. I ordered a mixed grill which hardly had any meat and it had huge roasted onions which were a little burnt, the meat was disappointing. It was served with rice mixed with vegetables, to be honest I’ve had better from a Morrison’s microwave package of rice and the salad was deadout. My partner ordered half a chicken with rice plus salad and it literally looked like two McDonald’s chicken filets stuck together... poor! 5-10 minutes prior to our food arriving, the waitress left four sauce/dips in front of us with no bread which absolutely didn’t make sense. The quality of the food was soooo below average, nothing to make me go back and was not worth the money! These guys need to walk access the road to BOLU’S and order a mixed grill... they would be soooo embarrassed and it’s cheaper there too! Then to top it off I went to pay, I walked to the waitress and I had some random guy who worked there looking me up and down as if we were about to fight, it was a lil intimidating but I just ignored him paid the waitress who couldn’t wait to run off once she gave me my receipt. She was so rude no eye contact, no thank you for coming no mints no nothing... Disappointed, it was better when it used to be a greasy cafe, I doubt it’ll be...