Greencoat Boy — Restaurant in London

Came here late afternoon on Thursday, and had a terrible experience that left me confused, frustrated, and upset.

To get things clear: I’m no wine snob. My usual order is always house white wine, so I’m used to all sorts of varying quality and taste. But whatever was in my glass that day was repulsive… it tasted of mildew and petrol. In the most literal and serious sense, it didn’t bear any resemblance to wine, and certainly nothing that could be knowingly cleared for human consumption. I confirmed this with others, who pulled faces of disgust and confirmed that something tasted very, very wrong with it.

Ultimately, there was no way I could stomach drinking any more beyond a few sips, and even if I could, I wasn’t convinced that doing so wouldn’t make me very ill. With reluctance, I was left with no choice but to raise my concerns at the bar.

I apologised first and foremost, but explained that the wine tasted rotten and they might want to check it wasn’t their bottle. Unfortunately I was met with an attitude of complete dismissal by the woman at the bar (seemed a senior member of the team), who immediately said “that’s just the taste of the wine”, to which I said it definitely wasn’t. She dismissed this again, and with a patronising tone explained that this is simply what I should expect when ordering a house wine. ‘Let me get this straight: you ordered a house wine and you’re surprised that it doesn’t taste good’.

Another customer beside me at the bar began laughing, clearly finding the whole thing hilarious. While I tried to explain to the woman that I drink house white wine often so know very well what to expect, she chose to engage with this other customer instead: apparently bonding over their shared disapproval of my behaviour. I felt embarrassed, ridiculed, and judged.

Desperate to reach some sort of common understanding, I invited the woman to taste my glass (if she did, she surely wouldn’t continue to dismiss me) but she replied that she could tell even at a distance that ‘it is just the taste of a house wine’.

The patronising tone continued as she offered me a new glass of a different wine that would be more suited to my tastes, much to the amusement of the other customer. I said that another house white would be more than good enough, as long as it was from a new bottle.

With dismissive amusement and without looking up from his phone, the other customer said “she’s offering you a free glass of wine! just take it” and exchanged some more chuckles and comments with the woman behind the bar.

I felt completely humiliated. I took my ‘free’ glass of something that thankfully didn’t taste of poison, and walked away close to tears.

I felt judged, disrespected, and confused about how I could’ve handled things any differently.

Needless to say, I won’t be coming to this...

In the heart of the city, where the streets hum with life’s own rhythm, there lies The Greencoat Boy, a haven not just of brick and brew, but of warmth and soul too. Within its walls, Shan, Kash, and Devicka, they stand not merely as stewards, but as the very heartbeat of this place. With a grace as smooth as jazz and smiles as wide as the horizon, they weave a tapestry of care and camaraderie, making every patron feel not just seen, but known.

Here, every greeting is a verse, every service a stanza of dedication and professionalism, sung in the key of genuine kindness. It’s not just a pub, it’s a poem, where every visit is a line, every experience a refrain that echoes with the laughter and stories shared under its roof.

Shan, Kash, and Devicka, they are the unsung heroes, the custodians of joy, turning moments into memories with the ease of a seasoned poet turning thoughts into verses. In the bustling symphony of the city, The Greencoat Boy stands as a melody of its own, composed with care, served with love, a place where every soul finds a...

The Green Coat Boy pub, a London staple since 1865, is a prime example of this. Stepping into this pub is like taking a journey back in time, where tradition meets modern hospitality.What sets the Green Coat Boy apart is not just its rich history, but its exceptional staff. In particular, Moona stands out with her outstanding service. She embodies the warmth and friendliness that one would expect from a quintessential London pub. Her attention to detail and genuine care for patrons make each visit memorable.The ambiance of the pub, coupled with its well-maintained traditional aesthetics, offers a cozy and inviting atmosphere. It's the perfect spot for both locals and tourists seeking an authentic slice of London's pub culture.In conclusion, the Green Coat Boy is more than just a pub; it's a cherished part of London's history. With its wonderful staff, led by the likes of Moona, it continues to be a beacon of traditional hospitality. A must-visit for anyone wanting to experience the heart and soul of...