Firstly ignore the negative sit in reviews, we went to celebrate a family friends birthday party of 17 fairly loud people, the venue is great and the food had a massive selection possibly 3rd of the menu, did not have that oil smell and the service never felt like we had to wait but equally we were not badgered, we were served by the owner his wife and a lovely young lady they happily explained to the party any questions about the food as we had a mix of very and non veg amongst us, the red wine is lovely and smooth, sizzler plates enticing and exciting as they arrive with a real sizzle the Peking ribs fell of the bone just how I like them portions are great, prawn crackers did not taste or smell stale, the restaurant had every table occupied and they still managed to please everyone furthermore as some of us had not met since lockdown despite them closing at 11 on a Friday they still stayed open for us to have our after dinner natter unrushed unhurried, very pleasant staff and will definitely make this our regular Chinese place huge selection of wonderful dishes you can see and taste why this place is one of the longest established restaurants in Southgate. Well done guys hope you are going to be around for many more years to come and very clean and tidy including the cutlery venue and it is nice to see real chopsticks not that I can use them but others in our group did. They even when requested provided extra Kung Po sauce 👍😁 if you looking for a great evening weather in a large party or an intimate night this is...
Read moreI had an extremely disappointing experience at this restaurant. Unlike most Chinese restaurants, they don't offer complimentary prawn crackers, which was surprising. On top of that, they added a £6.50 service charge, which by law is optional, but they refused to remove it when I asked. Their response was that it was mandatory because they brought the food to the table, which I found ridiculous. I would have gladly collected it from the kitchen myself if that meant avoiding the charge. Unfortunately, they didn’t give me that option.
When I politely requested the service charge be removed so I could tip in cash instead, the owner became hostile, stating there was a sign saying a 10% service charge must be paid. I tried explaining that this is optional, but she was visibly angry. After reluctantly paying the £71 bill, including the service charge I was forced to pay, she didn’t even have the courtesy to say goodbye. For the amount of money I spent, I expected at least some basic manners.
As for the food, it was far too salty. I found myself constantly drinking water all night. My daughter, who is a nutritionist, even pointed out how excessively high the salt content was, and it left her feeling extremely thirsty as well.
I will never be returning to this place. The prices are extortionate, and the customer service is terrible. I’d much rather go to Red Bamboo in Winchmore, where the prices, food, and customer service are far better and they even give complimentary...
Read moreSorry, I rarely leave negative reviews but this is entirely deserved. I placed a takeaway order for a simple duck dish. As there was no option for a combo, I ordered rice on the side. Arrived as the food was 'just ready' and was home within 10mins to eat...
...*attempt to eat.
The rice - a chinese staple, what they are famed for... gluey, stodgy and cheap quality. May as well have been plain boiled glue for all the egg and frying it had seen. Pappy, pasty and throroughly horrible.
The duck dish - not even average. A generic stock-tasting dark soy-stained watery juice for 'sauce', no chilli, and the meat -=- again - I have no idea what parts of the duck I was meant to be eating, or whether reconstituted duck is even a thing - but if it is, that is what I had.
Incidentally when I arrived the restaurant was empty. That is to say noone except the owner and a single waitress plus the chef - who looked surprisingly jolly - maybe its funny being paid a wage to produce what he turned out.
I was left hungry, disappointed angry even.
Never...
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