Joelle’s of Chislehurst — Restaurant in London

My experience of this café proves consistently identical to that of Melissa A approximately five months ago (although I have visited almost a dozen times) and is quoted here.

“I can see this place has a good following and I've given it a few tries because it looks warm and welcoming. Sadly this isn't the case in my experience. I find the staff very cold. Both times I have felt like an imposition when a frequent customer has come in and I've been ignored whilst a conversation takes place. I also find the gluten free offering non existent or poor at the best. It’s a shame because I really wanted this place to be a gem.”

Her review is admirably measured.

A fantastically missed opportunity to be the café of choice in Chislehurst. The owner’s tellingly defensive, and probably rude and disrespectful, attitude can perhaps be glimpsed in her response to M Nix’s review about a year ago and indeed to other criticisms.

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Owner is rude, cold, and provides terrible customer service. The younger male employee was friendly and tried his best to make our purchase a pleasant one, but unfortunately, due to the attitude and arrogance of the female owner, I never went back.

Joelle's of Chislehurst has cornered the market in Chislehurst when it comes to independent coffee shops, which is the only reason why the place is so busy - it has nothing to do with the service. Personally, I'd much rather grab a weak coffee from Neros than ever come back here.

Response: Earlier in the year, but I never got around to leaving a review. I love that the official response from the business to this review is a challenge, instead an apology. Not surprised at all considering how unprofessional the owner is - this cold reply is definitely keeping in line with the overall attitude one will find...

I live in Chislehurst, used to be a regular client until yesterday. I had my usual morning coffee in the morning and stopped at lunch time 2nd time looking for some bread and sweets. When I asked if the shop had bread I was shown a large loaf of bread. I wasn't looking to buy that much and to my innocent question whether it was possible to cut the bread in half I listened to an angry tirade from a lady who appeared to be the shop owner. Apparently, I had no right to ask, and she simply suggested that I should try to cut my dog in half!!!!))))) I was also told off about my 2nd clarifying question, if the bread was fresh. What a nuisance, I am taking my business elsewhere! The quality of coffee was not that great anyway and being rude to clients seems to be a huge attitude issue from the owner (or the...