Mountain View Restaurant — Restaurant in London

The moment we entered at around 7:30 pm, there was a warm sweet soft smell of spices. Immediately noticed very clean premises and quick service. We sat very soon after entering. The tables are prepared in a professional manner with fresh clean clothes, double clothes, cups and forks and knives well arranged. The menus were thankfully clean (in other restaurants they are dirty and disgusting). Near serving of our chosen meals warm plates were set, cutlery that was not going to be used was removed. We ordered mutton and lamb dishes and naan stuffed with meat. The meats were very tender and juicy, the curries were very different and extremely delicious. Curries were of great consistency, not runny and not swimming in oil. Excellent cooking and well presented. I particularly enjoyed tasting the toasted spices, the garlic, the mildness of the chili... The quantity of meat in the curries was ok. Excellent service continued while we enjoyed our food. Tap water was served with a slice of lemon. At the end of our meal we were given wet disposable towels to clean our fingers. The only unfortunate drawback is that the toilets are smell strongly to damp....

Ordered today via Deliveroo as have been to this place previously to eat in. Received the wrong item and that was spotted by my daughter just as we were about to serve the food. Checked Deliveroo and was advised to call the restaurant. Lady at the restaurant recognized the order and immediately became defensive, blaming it all on Deliveroo.

Wasn't ready to listen to the issue. Instead kept saying it wasn't her problem and was extremely rude. When asked to hand over the phone to the manager, got told that manager has taken the day off.

Should have just accepted the mistake, apologized and moved on. Instead chose to just keep arguing unnecessarily, which essentially spoiled the Friday evening for the family. Needless to say, never going to order from, or eat in at this place.

Unless you like receiving a different dish to what you have ordered and then get insulted by the employee who made the mistake in the first place,...

I have to say I never write restaurant reviews but cannot let this go. My husband, daughter and I went there this evening and waited 90 minutes for our main course. When it finally arrived, my daughter said hers was quite good, my husband’s meal was ok (but he didn’t get exactly what he ordered) while mine was just tasteless. The waitress was really nice but the manager who came to see us offered no explanation. Yes, it’s fair he did not charge us for one round of drinks (we had to order more as we were waiting so long for our food) or service but I can honestly say it was one of the worst experiences I’ve had and I eat out regularly in Chislehurst and beyond. There was a table behind us of about 8-10 guys who had waited even longer than us. They took it all in good spirit but I think the restaurant has lost a lot of customers this evening. Shaon and Ginger & Spices - we will back as you...