KFC Surbiton - Brighton Road — Restaurant in London

Couldnt select zero stars so one it is. Ordered from KFC surbiton for delivery via JustEat as usual only to be surprised that items were missing from my order (as part of meal). I ordered a 10 piece Wicked Variety Bucket only to find part of the meal (probably the part I look forward to the most) 8 hot wings and chicken fillets - missing! Drove over to kindly ask if they could provide the missing items as they were part of the meal only to be told that I had to go through JustEat which I acknowledged. To further understand where the error happened I asked what their usual process is when processing an order. The Asian man explained that once the order is accepted he and his team 'pack' the food and seal it and gets picked up by a JustEat courier. Nothing usual. He then went on and said that probably the driver took the food! I said the seal was untouched so how can that happen. He then continued to dig himself a grave by adding that the seals can be removed without breaking it (or the bag) therefore asked him to demonstrate this - the seal broke. Now it was clear the the issues lies within the team at Surbiton for now checking the orders before they go out at which point he dismissed my comment. At this point I was fuming that he (I believe he was the manager) would blame JustEat for his teams INCOMPETENCE and lack of care. He then reminded me that I had to go through JustEat and they will get back to me in 24 hours. What about the dinner I had ordered for the family? The fact I ended driving there to try and resolve the issue was ridiculous. Had he just simply replaced the missing items, this honest review would not have been added. Knowing nothing could be done, I left. Disappointed as I always ordered from them previously and not...

Is it me or as a walk in customer do we now rate second best to Deliveroo and Just Eat platforms?? The wait time was ridiculous and I could see orders coming in over the various apps taking president over my order. I can only assume it is because they have a scoring system and delivery targets which mean as a walk in - we are the least important customer. Something needs to change or they need to gear up to satisfy the extra demand....... All in all not good at all, and they got my rather simple order - wrong. As I left the receipt in the restaurant the customer service desk I called refused to...

They gave my delivery driver someone else's order I spent over 30 minutes trying to call the restaurant about my missing £30 order nobody answered spent £10 to get to the restaurant only to be met by a rude manager and to then receive stone cold food followed by blaming the driver and myself and then the manager trying to take my order off me and trying to stop me leaving and another £10 cab home. So if like me you're autistic and don't wanna stim because somebody shouted at you over your dinner I would recommend you eat...