La Roma Pizza UK — Restaurant in London

How many hours does it take to get a delivery from Deliveroo?

After placing the order, the estimated time of the order increased to almost two hours. The restaurant informed me that Deliveroo couldn't find a driver.

I cancelled the order after waiting almost two hours and the policy on Deliveroo states that if the order is more than 60 minutes late then the customer is entitled to a refund. I never received the order and still got charged for food which was never consumed and waited almost 2 hours for. Deliveroo refunded me a whooping £2.51 but refused to refund the full amount!

Had this been a restaurant scenario I would have walked out and saved myself monies and the hassle.

Btw I would rate 0 stars if I...

I do not recommend them for having lied to me, I ordered a large vegetarian pizza with prawns to take home, when they delivered the pizza I checked it in the car and it had no prawns, I came back and they told me they were all down even under the cheese but my surprise It was when I got home and my wife and I ate the pizza and there was no sign of the prawns that I had paid for as an extra and that the staff had told me that they were in my pizza, despite this we liked the pizza but I have say that we both had stomach problems the next day. but I do not recommend them because of the bad customer service and lying to my face for something...

I had the worst experience @la Roma. First I have ordered veg pizza and they gave mixed of non veg pizza where we don’t non veg pizza and when I have told them they are arguing with us with very rude manner. They don’t know how to treat the customers. Then we have ordered veg pizza and they gave the pizza which is in the attached. There is no veg in the pizza. When we asked them they replied as if you want take the pizza or leave it. They are not ready to respect the customer. Very very bad experience from la Roma....