Luppolo Pizza — Restaurant in London

The food was reasonable, although baking pizza is not difficult. However, a mistake was made with one of the pizza orders. Whilst quick to take the drinks order, the service was appalling after that. The staff were totally unaware that our table of four had finished our first course and we were left sitting with empty plates and glasses. Not until we stacked the plates up and signalled to the waitress did she dain to clear them away. Following that we had to ask for the desert menu. We ordered two deserts to be shared with our partners, therefore requesting an extra two plates. On its arrival we were short of the two plates as requested. The waitress went for two more plates put them down and left. Guess what folks? - no cutlery! More signaling to the oblivious staff and a ‘bucket’ of utensils, more suited to a first course (including the condiments), was clattered onto our table with no desert forks. On starting the desert I looked at my partner and she confirmed they had given us the wrong desert. On pointing this out to the waiter he rolled his eyes, only to return a few minutes later with the vanilla ice cream in a glass. Which again was belligerently put on the table with no apology. This was turning out to be somewhat like an episode of Faulty Towers, but without the humour. The bad manners of the staff was confirmed when the banana turned up on a saucer several minutes later, again no apology.

In conclusion the staff were too busy at the end of the bar talking rather than having an overview of the diners and providing the required service. Once in attendance they were not attentive enough to get the orders correct - on both courses. The mistakes were not rectified with an apology. Unfortunately I did not realise there was a 12.5% service charge included in the bill. With such appalling service a tip of 1% would be excessive.

Not at all personable, not at all professional. Staff training required quickly before more customers like us show their disappointment and dissatisfaction by avoiding Lappulo, or...

We came here for an early dinner on Sunday evening with another family and our 4 young children. We have done this previously and had an enjoyable experience so thought we would do the same again.

When we arrived our waiter took the children's order as well as our drinks order. He did not write these down. He asked if we wanted the children's food to come out first, which we did. A little while after, the adults food order was taken. Our drinks arrived and the IPA's were not IPA's but lagers.

After a while we realised that other tables who had ordered after us had already been served food so we questioned the whereabouts of our food. It became apparent that the children's meals had been forgotten. The food did arrive, after some time. The food was fine, nothing to write home about. I think the pizzas are probably better than the pastas (an adults pasta was pretty much the same size as a children's pasta).

The table next to us had a dog at the table. By 'at the table' I mean, quite literally, sitting on the banquette and eating from the table. It also spilt a huge bowl of water under the table, which didn't get cleared up at all for the entire duration of our meal. The toilets were also in a bit of a dire state - with one of the ladies toilets having no toilet seat.

Trying to catch someone's eye to get more drinks orders taken was painfully slow. We ended up walking up to someone to get the children's ice-cream ordered.... which was then forgotten about.

We complained on the day about the poor service and the waiter made a big show about taking our service charge off the bill (note: we would have absolutely refused to pay this anyway!)

All in all, we wish we'd gone over the road to Trattoria Alba as Luppolo really seems to have gone...

Oh dear. We've enjoyed Luppolo many times but what a shocker today. We had a drink in one of the booths and tried to ignore the young woman eating her food and playing with her phone to the side of the reception lecturn, who wsd also callIng out about some party to the guy who was waiting on tables; only later did we discover she was the manager. We had starters and then, waiting for our mains, we had this young woman, the guy who had been waiting and had been good, and the other young woman serving chatting loudly with another female member of staff who had arrived presumably for her shift. I could not hear my partner speak so called over "sorry, do you think you could take your conversation somewhere else, because we can only hear you". I was asked if we wanted to sit somewhere else! I said no, I asked to sit here and I'm the customer. I was then told I had been offensive, extremely rude and shouldn't speak to people like that. The manager moved but the 'late arrival' stood at the bar continuing to berate my behaviour. We decided to leave and were told 'that's fine we don't want people like you here'. As I went to the exit the Manager told me to "have a nice day" I think you can imagine the tone. When I challenged her manner as not conveying that she really wished that for me she said "there, I'm being polite!" I don't know who owns this business but I would advise a mystery shopper exercise. You have staff that don't care about your business and treat it as their social club. Not sure that's what you're trying to create! Real shame, Luppolo is now...