We mostly visit at wkends or after work for small bits. General shop floor staff are good, not massively hello type, but non offensive and helpful if needed. Sadly there is 1 member of the hygiene / cleaning team (mopping before store closed, but you can tell wants the store to be closed) who has an unkind and unfortunate energy. They/he seems selective in attitude too (I've seen being v welcoming to someone asking for help with finding an item). It is not a great for customers to reconsider entering your shop when you have such a person represent your brand. (if you are unhappy, I promise it isn't me simply needing to walk...
Read moreVery CONVENIENT location location location. Closer to where I live than the co-op and Tesco in Wanstead. Customer service is friendly and helpful especially at the self-service area. I need it because T haven't completely got used to it but I'm getting there with a little help occasionally. I still shop at the co-op too and online with Ocado, but M&S always has some quality stuff that I don't mind paying a bit more for, especially during the...
Read moreHad a negative experience when newly opened with one particular employee singling me out and making remarks about me whilst shopping which was an obvious racist incident never the less I still continue to shop here for those last min quick grabs and have had a pleasant experience since. It’s a shame the in this day and age that people still feel like they are...
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