Purbani — Restaurant in London

Oh my gosh, this food is delicious. I just ordered for the first time at this Indian and had a home delivery. I called up the restaurant directly to make my order and the customer service was unbelievable. Clearly it's a busy takeaway evening for them on a Saturday night but the gentleman who answered the phone took time to explain dishes to me and was super polite and helpful. Over the phone he even said he would put in an extra mint dip and poppodum. I called at about 18.30 and he was very open and honest and explained that due to the fact they make everything from scratch and with the Covid 19 epidemic it will take over 1 hour to be delivered to my house which I was more than happy with. He was honest and I would rather wait for fresh food than a terrible place which takes 30 minutes to cook and deliver. The order arrived just over an hour later like he had promised. The delivery drivers customer service again was absolutely amazing. I honestly don't think I have ever had such good service from a takeaway. I ordered chicken tikka starter, chicken tikka jalfrezi, rice, peshwari naan. Let me tell you the chicken was so fresh and the sauce for the jalfrezi was delicious, not greasy, fresh, the peppers were juicy and amazing. There mint dip is clearly home made, well I thought so. The peshwari naan delicious and with delivery was a really great price. Honestly I loved the service, the food, the price. I can't wait until lockdown is over and I can go and eat in the restaurant. What a lovely business. Thank you so much for a brilliant experience from start to finish. Keta P.S sorry I didn't add photos, I couldn't wait to eat it,...

We ordered takeout a few days back during our stay in London and were absolutely appalled by the quality of the food. I am not exaggerating when I say this was the absolute worst indian food that the four of us have ever tasted. We ordered three different curry dishes: Chicken Tikka Masala, Fish Curry and Chicken Vindaloo. All of the curry dishes tasted as if they were completely saturated in sugar. No hint of spice or proper curry taste whatsoever. The sugary residue literally sat on our taste buds for hours afterwards. The fish curry was cooked with salmon (which we found to be odd) and had the texture of microwaved leftovers. Two of us had gastrointestinal issues the next day.

We tried following up with the boss on multiple occasions to express our frustration and to see if they would credit us back our 46£. It took numerous calls before we were offered any compensation at all. The boss continued to evade us for some time. Finally another staff member came back with an offer for a future credit of 25£. Unfortunately that will do us no good as we were just visiting friends in London on holiday and would never go back anyways.

The kicker is we had intended to order from Purbani Tandoori near Highams Park but since we called this Purbani by accident and felt bad, we picked it up....

Frankly speaking, as an indian, this is one of the worst Indian restaurants I've tried in my life. I ordered Butter Chicken, Keema naan and Chilli paneer. I also tried chicken tikka which my dad ordered for himself but decided to give it to me. Butter chicken was so sweet that you could instantly get diabetes just from eating that. Keema naan was denser than the Earth and the keema easily came off the bread like the skin from easy peel tangerines. It felt more like eating a massive baguette with a mcdonalds burger patty. Chilli paneer was very oily; they put more oil in that thing than the total amount of oil every fast food chain in the world uses. Finally the chicken tikka was drier than the Sahara desert and had a taste more disgusting than raw chicken. I don't know how on earth this restaurant has 4 stars. I can guarantee the owner probably looks for homeless people in London and pays them to eat there and then make them give amazing reviews. I would highly recommend this restaurant if you want to try the worst food possible as some challenge or whatever. I was asked which food I would recommend. I would highly recommend trying out the dump people take after eating from here which would definitely taste a thousand times better than the...