McDonald's — Restaurant in London

Dear McDonald's,

I am writing to express my disappointment about my recent visit to your restaurant. As a loyal customer, I have always enjoyed your food and the convenience of your facilities. However, during my last visit, I had an unpleasant experience that I feel compelled to share with you.

As a parent, I needed to change my baby's nappy, and I headed to the baby change facilities on the ground level of your restaurant. Unfortunately, when I opened the door, I was immediately hit with a strong ammonia smell that made me feel sick. I tried to enter the room to change my baby, but I found the smell overwhelming and couldn't stay inside. I had no choice but to change my baby in my car, which was inconvenient and uncomfortable.

I am writing to you to express my disappointment in the state of the baby change facilities in your restaurant. I was shocked to find such a strong smell of ammonia in a space intended for babies and their families. I understand that the cleanliness of the facilities is vital, but the use of such strong cleaning chemicals is not suitable for a space that needs to be welcoming and comfortable for families.

I hope that you will take my feedback seriously and take the necessary steps to improve the baby change facilities at your restaurant. As a loyal customer, I would like to continue to enjoy your food and facilities with my family, and I hope that you will take steps to ensure that this unpleasant experience is not...

This is a unfortunate review to have to post. I've been to this location many times and the same issues seem to present themselves. Management either seem not to bother to rectify, or at this point they think it doesn't matter. Well here's a review so others avoid this location. 1). Toilets, if you can actually get into one, are best avoided. I've used them and frankly the cleaner must of been having an "Off Year". Gross. 2). Till and staff operating them. Loads of tills, tiny number off staff. It gives the impression they are popular, actually they are just incredibly slow to serve. FAST FOOD - oh not in the slightest, I've seen recently deceased move quicker. 3). Staff - the only upside, somehow in the chaos the management reside over, they remain friendly. 4). Heating in winter, seemingly often turned down to the very minimum and unwelcoming environment. Often the outer door is left in open mode, I assume at this point so people dwell for as little as possible. 5) layout - sure if you purchase your food, sit in the fridged environment and get lucky enough to avoid the toilet, you'll be met by someone telling you "we are closing in ten minites". Superb you think, no one told me at the till when I was ordering and clearly asked to eat in - Ah but details. Yes avoid, avoid and...

A lady made her daughter push in front of me in the que. I politely insisted I was there 1st. She proceeded to scream and shout at me calling me all sorts of names. The staff did absolutely nothing even though he was staring in my face the entire time I was queuing. It was such a scene a lady with about 5 kids wanted to fight me and your staff did absolutely nothing. Disgusting I would never fight someone over a burger. And I was there first!!!! At least 5 to 10 mins before she even arrived. Staff are an absolute shambles no structure or organisation to the ques causing these petty arguments between customers. I could never run an establishment this poorly but the macdonalds name will keep it there forever. Won't even miss my money I now won't spend never going there again. Absolute trash and dirty toilet facilities. Do better! Avoid if you don't want to be fought by over weight manic burger lovers who don't know how to form a que behind someone already standing there. Staff will do absolutely nothing but...