McDonald's — Restaurant in London

Hello dear customers of Bexleyheath McDonalds. I am writing a STRONG COMPLAINT about this fast food restaurant. I walked in to the building hungry. Craving food. And I ordered and the joy of a quarter pounder with chips was making my mouth water with excitement. As I watched the underpaid workers prepare my afternoon feast, one of the workers decided to create a problem. Not for anyone else but for me. Order 51. She forced a tray on the counter knocking my food on their dirty uncleaned floor. I glanced at my food falling like a hero it was born to be. Food wasted. To the bin. It took time 10 minutes to make it again. 10 minutes of my life wasted. As they finally prepared my food the worker handed it to me. I was in disgust of how appalling the service was. All the worker said was “sorry for the wait” just sorry? No “I’m sorry” no freebies? I could have been in a hurry but you decided to create a huge diversion for my day. Lucky for them I had nothing important to do. I adventure upstairs to enjoy my overpriced food to digest. As I finish my food, I realise they didn’t give me napkins. As a Male who cares about his body reputation, greasy hands are not adequate or appropriate. So I had to walk to the toilet which are not child friendly as someone’s poor child was stuck inside. So not only did they not cater for my food properly, give me the correct cutlery but also had a two year old stuck in the toilette facilities and I was in the restaurant for half an hour. That poor child never saw the light of day again. So unfortunately, I will have to sue under child endangerment. I will no longer give my hard earned money to this company again. It’s corrupt and disgusting. It’s a shame to see my childhood restaurant be turned into a child’s nightmare. But the chips was good though...

I am a short, skinny Asian female. At this McDonald's, I experienced rude and racist behaviour from a white male named Paul who held a higher position.

At the time, I was drinking my large milkshake and had just finished my fries, with the uneaten portion of my meal still in the paper bag on the table in front of me. Perhaps because another customer "required" the seat I was in, Paul walked over and, without disturbing the other white women and families around me, did not politely ask me if I had finished my meal, but instead reached over and looked inside my paper bag to see if there was any garbage, in order to confirm if I could leave my seat right away. After I noticed him doing these things to me, he did not offer any apologies or excuses, but instead pretended as if nothing had happened and went to talk to another server. Then, he immediately and politely greeted and asked other customers how they were doing.

I don't know if this gentleman treated me this way because he thought Asians shouldn't be in Bexleyheath and the surrounding areas, or if it was just a case of customers being divided into...

The food is the usual McD's stuff, and is fine. I love my double bacon egg McMuffin meal, especially as I can't get it in South Africa where I live due to some people's religious issues with bacon not being halaal (although I don't force them to eat it!) so overdose when i'm over in the UK.

The young staff are very nice, but seem to be scared of an old woman manager(?) who is always shouting at them. Unfortunately she also was rude to me this morning, hence this review and why I gave only one star for service. She really does need talking to by management as I'm sure she winds up lots of other customers with her attitude.

My issue was with the order pad which started in English but changed to Spanish at the drinks order page. The software might need a bit of an update on some of the machines although that sounds a bit daft, I tried others and if you initially chose another language then the first selection screen ('Eat in' etc) is in that language, but it wasn't for me. Unfortunately the Rude Lady sarcastically told me I could change the language, which you can't except at the opening screens which...