McDonald's — Restaurant in London

A very poor experience every time. The staff at McDonald’s in Clapham Junction are very rude, poorly trained, and couldn’t care less about their customers, who are paying their wages.

The managers are similarly rude, argumentative and hostile. Instead of focusing on providing a satisfactory customer experience, like they do in other McDonald’s branches, the managers at Clapham Junction seem to think that being a manager is an excuse to spend their shift arguing with the public, even though they are always in the wrong. They need to feel big and important by arguing with their customers!

The managers are poorly trained and lack any managerial skills whatsoever. They collude with junior staff who have been involved in misconduct, and take no notice of customer concerns. Burgers are often presented falling apart when you take them out of the box, and my friends and I frequently have to eat cold or mildly tepid, warm food, instead of properly prepared hot food.

Service is very slow, even at non-busy times, in the middle of the week, when you can wait 20 minutes, simply for a burger and a cup of tea. The staff and managers are incompetent, and when it comes to busy times at weekends, you are typically waiting up to an hour, simply for a burger and a drink. The eating area is often dirty and is not cleaned for many hours. The front of house lobby staff often speak no English whatsoever.

The customer toilet is filthy and a public health hazard, however, managers are not bothered to do anything, despite repeated pleas from customers.

The security guard is very strange, for example, recently customers were complaining about a man who was harassing people in the restaurant. The security guard asked him to leave , but was more afraid for his own safety when the man refused to leave, allowing the man to continually harass customers, while the security guard, and managers turned a blind eye.

There are many lovely McDonald’s restaurants in the area, however, this one is a blemish to the name of the...

I have never in my life felt more unsafe than I did this evening. There was a bunch of 20 year olds swearing and treating every girl in the vicinity so disgustingly that I felt unsafe and when I approached the security guard he did nothing and I approached management and they did nothing. It’s a sad day when I am a 30 year old women is scared of 20 year old thugs that are swearing and threatening me to the point that men around me felt they had to protect me. I will never come back and I have told everyone to avoid this place. Security is non existent and management cannot handle the amount of consumers in front of them.I approached the security guard and he ignored me and I approached management who was a lady that told me she could do nothing but she could pull me aside and chat to me if it would make me feel better. Why might I ask do you have security???? I had to phone someone to gather me to get home safely. I asked for your help at security and management level and you did nothing! Wow I’m supposed to feel safe walking to you or from you?! Where am I protected when I didn’t start the issue?! Why did your security guard ignore me? Why did other patrons have to protect me when I was scared and in tears?! Goodluck and...

I'm a music student, and as I entered this McDonald's I was listening to some weird experimental sound art for one of my classes (Sarah Boothroyd if you're interested). It was 11PM on a Saturday, crazy busy. After using the self service machines I saw the hundreds of unclaimed orders on the board... I was going to have to listen for my number. I took off my headphones and, crazily, it was as if the weird experimental music never ended.. Classical music was playing on the PA, drowned out by tens upon tens of drunk conversations. The beeps and alarms of the kitchen had a rhythm to them as well, and it captured me. What I was listening to, without my headphones, was still in itself a kind of art. The artful chaos of a Clapham Junction Maccies late on a Saturday.. I thought of the pandemic, the looming war in eastern Europe, and inflation back home. Would things stay like this? .. I felt, as I waited for the sweet taste of McNuggets and curry dip, that I'd captured a moment in time. An audio history.. perhaps, never quite the same again. Glad they remembered the dip this time, I was sad when they...