Megan's at the Griffin Restaurant (Kingston) — Restaurant in London

DISAPPOINTMENT, NOT RECOMMENDED! SPEND YOUR MONEY ELSEWHERE! This review comes after a second sitting. The first time I dined there it was a minor disappointment due to long food wait times, portion sizes that weren't filling, and a general lack of value for money just barely scraping by due to a very good cheerful and attentive server and a very good cookie dessert. That first time was during Saturday lunch time and was for two adults and two children. A bad online review wasn't warranted at that time but I would have never privately recommended Megan's to friends. This time around it was for two adults, three children, and we were there to celebrate my son's birthday over dinner. As mentioned, we would never have gone back but our son specifically wanted to have the cookie dessert for his birthday. Well, the restaurant was notified of the birthday when the reservation was done, weeks in advance, and did nothing to acknowledge it on the day. The restaurant was practically empty, yet our mains took forever. Critically we were not told when we were seated what was no longer available on the menu, which caused an issue when my son asked for the cookie dessert. There are some basics in food service like acknowledging patrons when they enter and seating them quickly, offering water and drinks, checking for allergies, telling people what's the special (if you have one), checking in on a table from time to time and telling people what is no longer on the menu when passing the menu to seated patrons. If we had known that Megan's was out of the cookie dessert, we wouldn't have bothered sitting through their mediocre, and ultimately expensive food. What a disappointing failure it was to see my son choke back his upset while a tear silently rolled down his cheek on his birthday, only to then pay for it when the cheque arrived! Megan's is a pathetic poor showing of a restaurant when compared to the other dining establishments around Kingston. Do not dine here. Save your wallet and taste buds for more deserving...

Around a month and a half ago we had an intimate and laid back wedding reception at Megan's and we couldn't be happier with how the late afternoon/evening turned out!

The location was perfect for us as we'd had our marriage just across the road at Kingston registry office after which our group of 32 people had the upstairs to ourselves. First of all the decor and vibe of the upstairs area is great and the entrance up the stairs with the fairy lights felt magical. The staff were very kind to arrange the seating to long tables which provided ample space for people to also stand and socialise.

As for the food and drinks, our guests were singing praises! We had the 3 courses party menu which was delicious and the portions are incredibly generous. We're quite a mixed group, with many vegetarians in the mix, however when we saw the menu options available at Megan's we knew it would be the best place for dinner for our group.

The pacing of the food coming out was perfect. We had time for the group to settle in with the welcoming drinks and to do a welcoming toast. In between the starters and the main we played the couple shoe game and then between the main and dessert we had time for a speech. Thank you to the friendly staff members for being receptive when needing more wine etc. We continued to another place down the road because we wanted to have drinks late into the night, but we were enjoying so much at Megan's that we arrived later than planned to our next reservation!

A massive shout out to the managers Tilly and Ivan, as they were communicating with us in the lead up to our event and they were not only incredibly friendly but went above and beyond to make our day special. We felt very well looked after! Everything was perfect and it was the best day of our lives!

I can highly recommend this place especially for parties or even for a wedding reception...

My family and I dined at Megans, Kingston on Friday, October 18th, and regrettably, it was one of the most disappointing experiences we have encountered.

Firstly, the service was exceedingly slow. It took over an hour for our meals to arrive, and when they did, the dishes were lukewarm at best. The waitstaff displayed a lack of attentiveness, and it took an excessive 15 minutes to attract someone's attention for assistance. When we finally had the opportunity to speak with the manager regarding our concerns, particularly about the bread served to us, we were met with rudeness and condescension. The bread was extremely hard—so tough that I found it impossible to bite into. Instead of offering an apology, the manager dismissed our complaint, asserting that the bread was "meant to be like that" and reprimanding us for not raising the issue earlier. His tone was patronising, making us feel diminished rather than valued as customers.

We clarified that we were not seeking any compensation, merely wishing to bring the matter to his attention. However, he remained dismissive and rude, frequently interrupting us. By the end of the evening, we had spent nearly three hours at the restaurant, all of which was spent waiting. The entire experience was profoundly frustrating and disappointing.

Given this experience, we have decided to dine in from now on. I would not recommend this establishment to anyone. Poor service, subpar food, and unprofessional management are not what one expects when dining out...