Montpeliers — Restaurant in London

I don’t normally leave reviews, but I feel compelled to share my recent experience at this café. From the moment we walked in to ask whether we order at the til or not, I was met with an incredibly rude response from one of the staff members. Her tone was dismissive and unwelcoming — not what you’d expect in any hospitality setting.

A few moments, whilst my wife was aetting up the table outside, I returned to change my baby’s nappy and when asked where the baby change was, I was given vague directions to the toilet by another staff member. Because of these instructions, I unintentionally found myself near the kitchen, which was clearly not the right place, but rather than calmly redirecting me, the same staff member from earlier approached and spoke to me with an unnecessarily harsh and hostile tone. It was uncomfortable, to say the least.

What made the situation worse, and frankly, highly upsetting, was the overall atmosphere. We were the only brown family in the café, and it felt like we were treated with suspicion or judgment from the outset. I left the café feeling deeply unwelcomed. It’s hard not to feel like this experience was shaped by prejudice, whether conscious or not.

Everyone deserves to be treated with basic kindness and respect, especially parents simply trying to care for their children in public. Sadly, this was not...

I went today with my 3 years old Daughter and my 6 month old baby. I ordered two drinks one for me and my daughter. The owner was the one who took our order and clearly saw that my daughter chose hot chocolate.

When the drinks came, the hot chocolate was boiling hot in a big mug not suitable for a 3 years old, while I was calming my 6 months old my daughter took a sip and burnt her mouth and started crying none stop.

No one came to help me out or even apologised for serving me a hug mug of extra hot chocolate for a three years old.

I would like to thank the ladies who kept an eye on my 6 months old whilst I was calming my 3 years old who started vomiting

I wasn’t offered no refund nothing, only in the end one of the staff offered a tiny cup of ice-cream. I didn’t enjoy my brunch and end up going home to change my daughters clothes and my clothes as they were full of vomit.

I had to ask for a refund of the hot chocolate.

Not pleased at all, my daughter is still in pain. Staff were passing by without offering any help! I can’t believe I had to...

I’m Shocked and horrified by what I experienced in this place I came in and asked if dogs were allowed and I was greeted by a man who said it was fine which then without asking me produced some dog treats then proceeded to give my big breed dog who is reactive a treat of which I protested as he nervous then the man then dropped the treat on the floor and then my dog ate it which then as my dog got up the man then hit !!! my dog on the nose for taking it !!!!!! I’m very very upset by this and I will never ever go in there again it’s absolutely disgusting behaviour especially as my dog is super nervous anyway !!! Needless to say I gave the man a piece of my mind and walked out !!!!!! Awful behaviour !!! Anyone who reads this do not...