Nayla Cafe — Restaurant in London

My friend won a competition to brunch here, which she took me to. Bless her.

It's a family run business.

We went when it was fairly quiet in the cafe, so had the place to ourselves to some degree. It was quite cold, no heating really so not the most comfortable to be sat in. I didn't take my coat off throughout until it was picture time.

Lots to choose from on the menu, I was split for choice which was great. They had full English to pancakes, to French toast etc. Great options.

Although she did apologise, part of my order of pancakes with chicken was wrong when it arrived and had to go right back to kitchen for me to get the right order which was a little more waiting whilst my friend started hers.

The food itself was okay, just okay. Not amazing. My omlette was real greasy and oily. The chips tasted like they weren't proper fresh chips. I'm a chip person, so I know the difference. Not sure how they are cooked but they were quite soggyish chips that didn't taste great.

The Instagram pics don't really match up with the cafe appearance in all honestly, but still took some pictures for the gram, I appreciate how the staff were happy to let us do so, and in essence have a mini photoshoot 😂

All in all a decent experience, wouldn't necessarily rush back to go again, but...

Worst customer service I have ever experienced at a cafe. We have been here a few times with the previous owner and the customer service and food was amazing. It appears that the whole staff including the chef has now changed with new owners. The waiter was inexperienced, rude, very very very slow, had a lack of customer service, he had to ask 25 times about our order because he kept on forgetting. Our drinks took about 20 minutes to arrive although we were the only table in there. Food arrived and was tasteless and the eggs were over cooked and the chips were undercooked. When we raised that we did not enjoy the food, he claimed that we had eaten some of it so he couldn’t do anything. He also denied that there are new owners when we asked him which is blatantly a lie. Charged us for extra sauce without telling us it was extra and was reluctant to take it off the bill. The waiter had no people skills as when we complained he just said ‘ok’ and spoke over us. A place that we used to enjoy going to, is now a place that we would never return to. The experience was sooo bad that this is my first ever Google review on a business. AVOID GOING HERE...

Definitely one of the prettiest and cutest cafes I have been to! The only thing sweeter than their products is the man at the till - overall it seems like a wonderful place to come for a treat. Personally I came to collect a too good to go bag, and got three croissants (plain, chocolate and raspberry) and a big slice of oreo cake! The croissants were nice and soft yet flaky, and appropriately filled. The raspberry one was particularly tasty, and even though I didn't have it on the day of collection it was still good! They were priced at £2.5 each at the store, as were the muffins. The cake was simply delicious - the air-exposed parts were already a bit dry, but the abundance of frosting and the moist and rich interior compensated for it. The serving was so generous too, it's worth the £6 regular cost. Some other options they had were a gluten -free red velvet, coffee walnut cake and ferrero rocher, as well as a £8/piece pistachio milkcake, for reference. For a £4 tgtg bag, it was definitely worth the money to me and I was happy to take products that were surely too good to go. Please show this shop a...