New World — Restaurant in London

Went there for a meal with the family. We're quite a big family, 11 of us, and we even called ahead to book. When we arrived, they asked whether we wanted the buffet or a la carte menu. We looked at the buffet table and it didn't look like much, plus the fact there was barely anything in the trays anyway. For a family of 11, it just wasn't going to work. So we opted for the a la carte menu. Ordered 11 dishes, 3 soups, 3 rice and 2 noodles.

Now for most places this would be a simple order, even with one chef. I mean Rice? simple. Noodles? simple. Soups? simple. dishes we ordered? Simple, seriously, Chinese food is simple, it's a high heat, work and ingredients all thrown in to the pan, it's not difficult. It was for these guys though. 11 dishes came out literally 1 or 2 at a time at best. so overall for all 11 dishes, we probably waited for an hour and a half to two hours. The soups that came out? lukewarm at best, clearly a health and safety issue there as if the soup isn't heated through, you're not destroying the bacteria. The food was unpresentable at best, considering the high prices, you'd expect the food to come out nicely presented and on the dish. Nope, not at the place, just looked like they'd thrown the food on stupidly small plates and sent the food out.

At the end of the meal, we asked for the bill. We were shocked to see there was a 10% service charge added to our bill. Now normally when we receive good service, we're happy to pay 10-15% service charge. This place literally gave us NO SERVICE. The service here was SHOCKING. We ordered chinese tea for 8 people. The waitress bought over 6 tea cups. Had to ask 3 times for 2 more cups. The food came out in dribs and drabs like I said above, still she never apologised. At most chinese restaurants they'll throw in free prawn crackers at the beginning of the meal and free fortune cookies at the end of the meal. We actually had to ask for the fortune cookies at the end of the meal. What kind of service is this?! When we questioned the poor service we received, she argued that the restaurant was very popular with many happy customers. I didn't ask for your reviews and how your other customers felt, I was telling you how WE felt and how bad YOUR service was for OUR meal. I couldn't believe she even said she's very popular and everyone enjoys the food, considering when we walked in there were only 2 other tables, with 6 people in total. So how she can say the restaurant is popular and all their customers are happy I find absurd.

Overall the restaurant was a joke. Slow and non-existent service and average food which you can get at any other Chinese restaurant. I wouldn't waste my time or money on this place. Find...

I asked for “pho” but I don’t think I have eating that, the soup was supposed to come with herbs(coriander, been sprout, chilli) and when I asked for this and fish sauce, I received some green leaves (no coriander) and iceberg lettuce, they didn’t have fish sauce. The soup stock was no bad but definitely no pho. I also asked for bubble tea, this was disgusting, I asked them to make it with little to no sugar and guess what I got a sugary water with some bubbles and no tea flavour whatsoever, I asked the waitress to add more tea flavour because it taste like sugar only but she said no, the tea was already made and sealed. She told me next time ask for stronger tea but there won’t...

Lovely classic Chinese restaurant dishes, freshly cooked. We went in for the buffet - the restaurant had caught our eye when coming to the hospital. However when we were in there, we liked the look of the a la carte so ordered from that instead of the buffet. The lady serving us was so lovely and attentive. Anything fried was crispy and hot, the won ton soup had fresh herbs. The wine was good value. Everything tasted as I would expect. Thank you for a...