I recently visited this cafe hoping to grab breakfast, enjoy some coffee, and catch up on urgent emails. Upon asking about the availability of WiFi, both baristas seemed unaware and had to check. While I understand if they were new, it was disappointing that they lacked knowledge about their own establishment. They eventually informed me of BT WiFi but mentioned their strict no-laptop policy, which meant I couldn't use my device.
I politely inquired if I could use my laptop for a short period (around 20-30 minutes) since the cafe wasn't crowded, with only three people present and several empty tables. They consulted the manager, who unfortunately refused to speak with me directly and denied my request to use the laptop.
I believe my requests were reasonable for a coffee shop, especially considering my willingness to order food and coffee. It was disheartening that the staff showed little willingness to accommodate or assist me. This experience, coupled with inconsistent service from inexperienced baristas during my previous visits, including subpar coffee and a lack of knowledge about an 'eXpresso,' as well as dry and tasteless cake, has left me with no desire to return. Additionally, the apparent rudeness of the manager only further solidifies my decision. I work in hospitality and this type of welcome is not what I would expect from an empty...
Ā Ā Ā Read moreThis local coffee shop is a true hidden gem! From the moment you walk in, the cozy atmosphere and friendly staff make you feel right at home. The coffee is outstandingārich, smooth, and clearly made with care. Whether youāre into a creamy oat cappuccino , they nail it every time.
But what really blew me away was the breakfast. Everything tasted fresh and homemade. I had their avocado toast with smoked salmon and it was absolutely phenomenal. You can tell they use quality ingredients and put real thought into their menu.
There are my 2 favourite girls behind the counter, one with long black hair, asian always with massive smile in her face and another with red hair, both lovely with exceptional customer service.
The service was quick, the vibe was chill, and the food? Honestly, some of the best breakfast Iāve had in a long time. Whether youāre grabbing a quick coffee to go or settling in for a relaxed weekend brunch, this place delivers....
Ā Ā Ā Read moreIāve previously had nothing but nice things to say about this place, as myself and my partner come frequently for lunch or a drink. However we came in on Monday 23rd and went to order one of the muffins, when I asked if it had any nuts in, as Iām allergic.
The older woman who I see behind the counter whenever we visit, told me āI donāt know, it might have chopped ones but not whole, but I donāt knowā. I asked if she could check, not an unusual request and one that is now UK law (Natashaās Law) to provide allergens for the products you sell. I asked again, asking if they had an allergens folder or menu and she just shrugged saying āohh I donāt want to get all that outā and just stared at me.
We then decided to just leave it, with that bad attitude and lack of effort, but beyond that poor customer service, this kind of lapse can lead to people being seriously ill or dying due to food allergies, something I take...
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