Rooster Chicken and Pizza- Carshalton — Restaurant in London

I ordered a grilled burger meal which arrived without any fries, tried calling these guys however no one wants to answer the phone.

It was like these guys put half the bottle of chilli sauce in the burger. It was so much so that the chicken fillet slipped completely out of the bun! Also not to mention the burning sensation of that much chilli. Not worth purchasing anything off these guys.

Response from the owner Its buy one get one free brother, you actually paid £2 per burger, so you shouldn’t complain, what you get depend what you paid

Response from Customer Let me correct you by mentioning I paid £15.00 for my food through Uber Eats and was refunded £10.00 because you or your staff didn't have the decency to send over the complete order. I paid for a meal not just a burger, so do not tell me I get what I pay for. I have the full right to complain as you couldn't fulfil an order that you had charged me for. Your food and service is reflected in most other peoples reviews who left you a 1 Star, I should have used my gut instinct and ordered from a more reputable place, I just thought I would order and support a local business. I certainly won't be ordering from you guys again and your response to my initial message has shown the general public that you have no regret for your mistake. Going in defensive mode when you are in the wrong doesn't help and believe you me if I had the time, I would run your business to the ground. You should humble yourself, acknowledge your mistake and learn from it if you want to make your...

Ordered delivery through just eat, they accepted but then extended delivery time which is fine but we rang they told us 2 minutes away, then got an update via just eat that they cancelled the order. Rang restaurant many times they didn’t pick up until withheld number then said the driver couldn’t find the house. Absolute bull they never tried to deliver then hung up when we complained, really bad customer service this place will be avoided from all my colleagues and friends and more reviews will be placed highlighting how bad this restaurant is.

The reply I just received makes no sense and is lies, they accepted the order knowing my address, they answered the phone and hung up twice after speaking which was after 11pm. They told us delivery was 2 mins away then 15 mins later they cancelled the order, normally the delivery driver rings you personally if can’t find address, so order at your own risk but judging by previous reviews this place seems to do this a lot so go somewhere else in future I certainly won’t use this...

Filthy nails , no gloves or hair nets .

Don’t get me wrong , chicken is chicken however , unfortunately their chicken is always swimming in Greece and unfortunately as much as one of their young staff members is polite and has just below basic English speaking ability , he has bitten his nails almost back to the cuticle and his fingernails/beds are filthy with ripped skin showing and he doesn’t use gloves or wear a hair net. Can’t say I’ve seen any of the 3 workers do the same either but the nail part is actually quite concerning and off putting .

I get costs are rising but it’s £4.89 for a wrap alone! And £5.99 for a mean ? But definitely not 50p a drink or chips

And then one of their workers sees this review and tries to discredit me on here by saying I go into shops to buy their chicken but not actually and then return for a refund with no food ? Sir , are you ok? My face is in my picture on this review and I came in this evening . I didn’t say anything bad and only gave facts . Be clean,...