Rusto (shawarma & grill) — Restaurant in London

Went here with my 2 year old,

3 staff members one was friendly the middle aged man with a cap, the older man made no contact at all. Younger guy extremely rude - asked for sauce he pulled a face, asked for napkins he walked off without even passing me napkins - At one point I felt like he was paying for my food!

Not child friendly at all- Everything is kept behind the till so if you need extra salt, sauce or napkin you will have to ask a member of staff, maybe ask them once your food is served other wise they get moody and offended! I feel like the staff is volunteering or working on low wages hence the moodiness and frowns!

Shawarma was nice but chips undercooked - maybe due to cash only I rushed to the ATM to get cash out- he thought I won’t come back hence didn’t cook my chips...

Dreadful burger meal. The photo shows the burger bun with two beef burgers, salad and cheese melt and price £6. Ordered two of these and a Hulumi and cheese wrap.

The burgers had one beef burger, no cheese melt and no pickles. On complaining we were told it’s a mistake ! In UK it’s called miss selling carrying fines and penalties. We were given pickles but they refused to rectify the omission of one beef burger. As for cheese the has used liquid cheese soaked into the bun.

You are better off getting your burger meal from McDonalds as no mistakes there.

AVOID...

I bought chicken Shawarma and chips box from their other shop in market place opposite to tk max. They are unhygienic, While cutting Donner they dropped some chicken on the shelve and it was there for few minutes and then he put it in the box for me but I saw it. When I asked the staff why he did this they both started speaking in arabic "Khalas Khalas something" I knew that they want to get rid of me. But Honestly saying I will not visit them again. They used to be very good when their boss used to serve here and now its pathetic. You are Banned in My List...