Santa Maria Pizzeria — Restaurant in London

I came to the restaurant today with my father and my toddler. We were served by a lady who gave us her bad attitude and poker face throughout our whole dining experience. a couple of examples: 1) when we first came into the restaurant, i kindly asked the lady (who served us later on) if there was a kids menu. She answered coldly NO, and implied that we should go away! this was definitely not the kids friendly restaurant!! We chose to stay as my son was very hungry; 2) After we sat down, we were after some advice on the menu, and in particular the differences between a few options. her male colleague took the order. He did not make any recommendations, and he simply said they were all very similar (then whats the point of having so many options to confuse people!!); 3) My son was after some meat options, and there are limited cooked meat options, so we ordered a portion of meatball and a pizza with sausage. my son didnt like the meatball (it tasted a bit raw inside), but he liked the sausage. So I asked if we can order a portion of sausage on its own. The lady who served us initially again answered coldly no. She could have done it in a much more polite and nice way than giving us this attitude and a poker face as if we owed her something; 4) Towards the ending of the dining, we asked for some take-away boxes, she said nothing again, and just started to take away our plates. Then I asked at least three times we need some take-away boxes (I even ran after her to make sur le the food did not go to waste), then she turned around and said ok. I was certain that if I did not insist, she would throw away our food. 5) After having our food packed, we asked for a paper bag to carry as the pot for the meatball started to leak already. Initially she said we do not have bags, and I have to ask again and again then she gave us a paper bag. Why giving away a paper bag was such a difficult decision? 6) When we asked to pay, she again ignored us and attend to someone who just came into the restaurant and started to process an order for him. I had to ask her to serve us first (it was our turn) and I had to explain my toddler got unsettled after seeing her being so rude in front of us. This was my worst dining experience and I certainly did not expect a restaurant in Fulham can be so family / kids unfriendly, and the waitress can be so rude and ignorant. There is definitely big room for improvement in...

Actually, to be more specific, I should say 5 stars compared to the Domino's, Papa John's, Pizza Hut and other similar chains of this world but 1 star compared to the truly authentic pizzerias in Naples (and being from Naples I think I know a thing or two about authentic Neapolitan pizza).

Overall nothing negative to say about the pizza, it's good.

However, if the vast majority of food available on the menu is pizza and you try to position yourself as authentic Neapolitan pizza (which is the main reason someone like me might choose you over the above mentioned chains), I will provide a constructive feedback calling out the parts where you fall short of your claims and make no apology for it.

1. if you open a pizzeria in Naples and instead of locally sourced, Neapolitan sausage you write on the menu "Yorkshire sausage" with all due respect for the Yorkshire sausage, Neapolitans will laugh in your face and never even taste your pizza (a bit like they would not go anywhere near pizza with pineapple). Hence, do yourselves a favour and source some proper Neapolitan sausages like truly authentic Neapolitan pizzeria in London do.

2. I asked for porcini instead of standard mushrooms on my pizza. An easily accommodated request in truly authentic Neapolitan pizzerias across London. I was disappointed to hear they don't offer this substitution.

Because of the above 2 points, I give 3 stars instead of 5.

Final constructive feedback, please remove your home made IPA beer from the menu. It's vile and undrinkable (both myself and my wife sent it back after...

I took my girlfriend there for a surprise birthday meal . I walked In and asked for table for two it was approximately about 8pm. I was told there was no table available for at least 20 mins . I asked if we could wait at the bar . At the bar I was surprised to see that there were only 4 bottles of red wine available on the menu. I found this surprising for a london restaurant in Fulham . I then asked to see the food menu while i was waiting for a table and was again surprised to see that the only food they do is a selection of pizzas. Again a surprise for a london restaurant, I would have thought that there should at least be a few other options eg pasta dishes . Whilst waiting for a table I noticed that most of the seating was bench seating and sharing one large table with strangers which I find extremely odd . This is a hygiene issue as the table doesn’t get cleaned between customers as people on the sharing tables are finishing their meals at different times and therefore the table cannot cleaned . To summarise it was not a very good experience. The manager was rude and had a bad attitude. I even asked him to arrange a small dessert with a candle to give to my girlfriend at the end of the meal which he didn’t do . The staff were not experienced and there were not enough staff . I would not recommend this place to anyone and would never go there again . It should be advertised as only a pizza restaurant and not a fancy Italian name. It was like a cafeteria atmosphere. Very bad very poor Much better places to...