Thai Lemon — Restaurant in London

Me and my family used to love Thai Lemon. It is one of our favourite local restaurants. We would visit at least 1-2 x a month. The previous owners were amazing and always offered a great service with their food and hospitality. The owners have changed and we visited once a few months back and did not meet our expectations. We decided to give them another chance today and can safely and sadly say will NEVER be visiting Thai Lemon again. Unfortunately the food is just not worth eating out. Maybe we are just so used to the amazing food we used to have by the previous owners but this just does not compare all. Prices have also increased which ok is understandable but they have also added a service charge to their bills. £240 bill and the duck pancakes were mouldy (wish I had taken a photo, large area of mould). When pointed out to the waitress she did not even apologise and simply said ‘I will get you a new one’. We were put off and didn't continue eating it. The duck was VERY dry and clearly old. Spring rolls full of oil inside. Drinks were not even cold from the fridge. Offered at room temperature with no ice in 32 degrees weather? Tom yum appaling, extremely salty and mushrooms very old. We did not finish these. Barely any meat in the sweet n sour chicken and oyster beef. No flavour in any dish whatsoever, thai food is meant to be very flavoursome. Really not worth £240 very disappointing. They didnt even offer to reduce the bill or remove service charge after the mouldy pancakes. Very unprofessional and food is not up to restaurant standard. Can tell they dont have a...

PLEASE READ THE LOW RATED REVIEWS FROM OTHERS BEFORE CONSIDERING TO ORDER FROM THAI LEMON.

My family and I had a very disappointing experience ordering food from Thai Lemon through the Uber Eats app.

We specifically ordered a Tofu and Vegetable Green Curry, which instead came with chicken. As a family of strict vegetarians, a member of the family unfortunately ate the chicken not knowing this, leading them to be very upset.

We rang up the restaurant to notify them and they only offered their apologies and nothing more. We requested a refund but we were then told to go through the Uber Eats app (a huge inconvenience given the order is marked as delivered). We then requested them to prepare another Tofu and Vegetable Green Curry, which they stated they won't be able to deliver.

Although the restaurant was a 10 minute drive for us one way, we decided to collect the food item. The manager, who had seen us enter couldn't bear to apologise herself, hid in the kitchen and had another staff member do her job instead. She eventually did come out from the kitchen upon request and blamed their mistake on the restaurant being too busy on a Tuesday evening...

There was a significant lack of remorse on their side and this negative experience could have been avoided had they taken ownership of their mistake and accommodated for our dreadful experience.

Considering the variety of dietary requirements people have today and in some cases serious food allergies, Thai Lemon don't really seem too concerned with meeting such...

I wish I had read the last few reviews and not spent £60, yes £60 on a takeaway on Saturday. As well as the prices. the chef has obviously changed, the food quality has gone downhill & some of my favourites have been altered for the worse. We had chicken satay, 4 pieces of chicken was good - but only one thimbleful of a horrible vinegary satay sauce. The duck pancakes were 90% vegetable - I had to hunt for the duck! The green thai chicken curry was over sweetened but ok, the beef drunken noodles had chicken & egg in it as well, but lacked any depth of flavour. The beef with garlic dish that we ordered turned up as beef with ginger with a thin tasteless liquid that was supposedly gravy! The rice was nice. It was so disappointing. We have been customers of this restaurant for years and despite its rough around the edges appearance & slightly chaotic service & opening hours, we really enjoyed the food. We did try calling the manager to explain our dissatisfaction but they were not interested. Apparently, unless you call on the night they do not entertain any complaints. So, please beware before you spend a lot of money here. We will not be returning again. There are so many restaurants around this area now, I'm sure somebody will actually appreciate...