Thai Moom — Restaurant in London

First of all 5* for service is only given for the lovely waitress called kat. She was so nice and accomodating, som tum salad was too spicy I know its suppose to have a kick but it was too spicy considering I usually eat a lot of spice also it wasn’t tangy how it should be. The chicken shrimp fried rice was just rice and protein thrown in a pan it had no colour and was bland also the chicken was fried chicken pieces. The noodles however was great I opted in for chicken plenty breast slices (forgot the name but its the spicy flat noodle that tasted authentic). They dont do lime so that was odd instead was given lemon for the somtum salad because I said it is not tangy at all. Now the shreded duck was amazing and so was the prawn tempura/ chicken satay. Restaurant was empty on a wednesday evening however many take away orders. There was 2 men as we came in not sure if they are managers or staff (one had no uniform on so looked like the manager as he was walking around and talking like one to another staff member. No hello not even a look like a smile would be nice. They do lack customer service like if customers are coming in and your first to see them you should say hello or whatever not be silent specially when your right opposite the customers the whole 2 hours. Kat was amazing though the lovely woman. The noodle and rice picture was screen shot of a video hence why blury. Also chilli oil is a sweet paste and not actual chili oil which I...

Before you order, please read the bad reviews as I wish I had read them! My experience was below -

Rubbish food and rubbish service when you feedback. My husband and I ordered the two dishes from their website for c£10 each (pictures attached) and the order came completely wrong. What is worse is that the each dish is only half the portion of the small container. Totally disgusting. It looked like someone’s leftover. We called back trying to get the order right and was told by their staff that the only way to get it right is to drive back (20mins for us) and bring the wrong order so that they will make it right. The receptionist Sam called us liars and accused us of having free food over the phone which is ridiculous as we paid £20 for our meal upfront and all we wanted is the right dishes. The customer service is shocking. AVOID!

Re Owners rude reply - we paid for our food upfront so why do you think we want free food? I’ve told the full story. You are the liar here. Your website made the mistake and messed up our order. There was no customer services as you asked us to drive back and bring the food that is already opened so that you can sell them on to another customer! We won’t let you do that. We’d rather pay for your rubbish than letting you ruin someone else’s dinner. Enjoy those...

To start this review I would give less than one star if I could. The most horrific ordeal I have ever had to experience. Ordered 2 hours prior online called twice and was told on it way. On the second call I questioned what time the food would arrive to which they responded the order was not on the system although money had been taken. Refused to refund me and ended up telling me I had to go into the shop and hung the phone up as the man was busy. Once arrived in the shop every member of staff denied have spoken ( or was able to give me there names) with me and ended up having a man telling me as I had only spent 60 pound my customer poyalyy wasn't important as people spend more. He told me I didn't know how to use PayPal and I was rude to turn up to his restaurant (after he was the one that told me I should). To top this awful experience off a lady delivery driver started shouting at us telling us we shouldnt have turn up to which we tried to explain we had been told to and she ended up storming off cursing.The manger did refund me but unfortunate the damage has been done. I will never return to Thai moom and would strongly advise you to avoid at...