The Brookmill — Restaurant in London

First time visit on 03/07/24 when on a work trip and the prices and reviews looked appealing as did the external appearance. I waited for the 12pm opening time outside and had to ask when I could come in rather than being invited as the place was busy with a delivery and I was told to wait. After this the barman was perfectly friendly. Whilst waiting for my food I eyed up two good looking brioche burger plates in the distance on another table - reassuring. I ordered Chicken Parmigiana with extra onion rings which mostly looked pretty good as you can see from my picture except not the most fresh salad. Chips and onion rings were good however whilst working my way through the chicken I came across a stale off taste. Thinking it might just be that one bite l continued to eat but then I had to discard it, ruining the lunch experience. The chicken was listed as having Mozarella and Parmesan but it should not taste like this so had to leave it. It wasn't the blue cheese type of sauce taste you might have with wings but something else quite unpleasant.

I raised it with the barman but all he could say was that the chicken was cooked last night hinting all should be fine so I let him walk away. I was not happy paying for the chicken so when leaving I approached him at the bar and had to ask if I'll be credited for the chicken I had barely eaten and wasn't happy with. He said he would refund it and I thoughtfully explained that the fries and onion rings were fine so I wasn't expecting a full refund.

For good service I should have not had to ask for the refund but been offered it automatically but thank you for giving it just for the chicken. I expect further work trips to this area and unfortunately it seems I'll likely be more inclined to...

What used to be a nice pub is now not so nice. We have been visiting since they first opened and it's clear standards have gone down. Staff are not trained to deliver good customer service this will push people away. The stuff are so rude they don't acknowledge customers it's like visiting a pub that everyone working there is foreign yet they are all English apart from maybe one individual 🙄 we always book a table so whenever we walk in we never get a Hello even tho we are regulars we have to approach them and say who we are. Where is the English manners??? I have travelled the world seen so many places/people and brookmill pub has the worst service!!!! We live locally hence why we visit. Even Wetherspoons has better service and it's not that pricey...... looking at the cliental in brookmill most are professionals so why the bad service coz we can see through that 🙄🙄🙄 im not the only one that has noticed read other reviews below someone else is talking about it. Also on our last visit we had to get the staff attention to make an order that shouldn't be so. Staff are full of themselves if that job ain't for you move on.

My 7 year old complained about her kids portion very lil chips it was like a meal for a 2 year old. Look into that too......

Bangers and mash in my opinion the best meal on the menu has disappeared from the menu...

16july: Fish and chips are amazing! We also had onion rings which were made of real onions! not those made from flour. We had the buffalo wings. Everything was perfect. We sat in the beer garden after Covid-19. Social distancing was observed. You order food and drinks from online using your phone. The beer garden is relaxing and pretty. Will definitely keep going back and we can walk from our house.

4august: Taken 1 star off as length of service is inconsistent. This time our food took 50 minutes to get to us. We ordered the same things but we swapped the fish and chips for the beef pie - maybe the pie took 30mins more than a fish and chips? Or maybe more people decided to order food? The place was not filled with people yet when we arrived around 6pm on both occasions after lock down. Beef pie was only 3inches in circumference, 1.5inches in height. I was disappointed at first with the size and felt it was underwhelming after the long wait BUT dont be deceived by the size. It was packed with goodness and had quality beef meat. After the meal we agreed the food is still great and we were filled.

We had sticky toffee pudding with ice cream after. It tastes alright but its not something we would get again. If you certainly need something sweet, this...