First time visit on 03/07/24 when on a work trip and the prices and reviews looked appealing as did the external appearance. I waited for the 12pm opening time outside and had to ask when I could come in rather than being invited as the place was busy with a delivery and I was told to wait. After this the barman was perfectly friendly. Whilst waiting for my food I eyed up two good looking brioche burger plates in the distance on another table - reassuring. I ordered Chicken Parmigiana with extra onion rings which mostly looked pretty good as you can see from my picture except not the most fresh salad. Chips and onion rings were good however whilst working my way through the chicken I came across a stale off taste. Thinking it might just be that one bite l continued to eat but then I had to discard it, ruining the lunch experience. The chicken was listed as having Mozarella and Parmesan but it should not taste like this so had to leave it. It wasn't the blue cheese type of sauce taste you might have with wings but something else quite unpleasant.

I raised it with the barman but all he could say was that the chicken was cooked last night hinting all should be fine so I let him walk away. I was not happy paying for the chicken so when leaving I approached him at the bar and had to ask if I'll be credited for the chicken I had barely eaten and wasn't happy with. He said he would refund it and I thoughtfully explained that the fries and onion rings were fine so I wasn't expecting a full refund.

For good service I should have not had to ask for the refund but been offered it automatically but thank you for giving it just for the chicken. I expect further work trips to this area and unfortunately it seems I'll likely be more inclined to go elsewhere.