The Curator - Heathrow T3 — Restaurant in London

Most of the food we had was decent, but there was a mixup on my order and they handled it poorly. When I ordered, I asked for crispy chicken strips but was pointing to it under the wrap section which is where the mishap took place - I didn't see it was a section for wraps. The server appeared to understand as he repeated my order back to me for "crispy chicken strips", not a wrap. This item is also under the starter section as well, but I pointed to the wrap section one because it said it came with fries, initially thinking that it was a chicken strips meal. When they brought my food out, it came as a wrap which I didn't want. We told our server and he said, "This is what you ordered." I repeated what I actually ordered to him, and he said no, this is what you ordered and there's nothing they can do. He went to get his supervisor and she came over to see what the issue was. I repeated it to her and she also said, this is what you ordered, there's nothing I can do. She claimed the server told her that he informed me it was a wrap, which is a lie. She refused to take it back and said again there's nothing she can do. I opened the chicken wrap and ate what I could from it, but it had this sickeningly sweet onion sauce on it (I was looking for something more bland before my long flight). So just a word of caution, if you eat here and there are any mixups or they mess up your order, they will not fix it and you're stuck with whatever...

Stopped for lunch before our flight, we ordered our food and drinks. We got our food before our drinks. The Sunday Dinner Wrap was awful. I am not upset about the food not being of subpar but I am upset the drink I ordered tasted of very low standards. Clive, the manager came over and explained that it was my problem I didn’t like the drink and that there was really nothing he do could do to help me. He was very rude and I even started to cry but he said again this was not his problem. The waitress even apologized to me on several occasions for his behavior and temperament towards me. She said that none of the staff like him and that she was very sorry that I had to deal with him. I was not refunded or offered a different drink because as Clive stated over and over this was my problem and not his. The waitress stated that if another manager came in she would see if a different manager could sort it for me. I will not be returning on any of my returning flights and will make sure to let Instagram and tik tok know that this is not a place of an excellent dining experience. Regardless of this being an airport I am still a paying customer for a $12 Caribbean Islands Ferry Drink. Not every bartender is skilled enough to pay a proper drink coming from someone who was a bartender and server for over 5 years. Clive you should be ashamed to call yourself a manager and behave the way...

We had a very mixed experience at this bar in Heathrow. It started off great - the Eggs Benedict on crumpet loaf was faultless, and both the front-of-house staff and our server were excellent. Friendly service and well-prepared food set a great tone.

Unfortunately, things took a bad turn when my Full English breakfast arrived with a completely raw egg in the inside —something I still can’t understand how it made it out of the kitchen. When we raised this, we were met not with an apology but with an incredibly rude manager who made the situation unnecessarily awkward. Instead of handling the issue professionally, I found myself having to argue over something as basic as an undercooked egg, which was disappointing.

To make matters worse, after paying via the app, another staff member (clearly prompted by the manager) called us out as if we hadn’t paid, causing a public and uncomfortable scene. If you offer app payments, surely the team should be able to track them properly? It made us feel completely embarrassed as we left, which soured the entire experience.

A real shame, because some of the staff here are clearly great, and the food (aside from the raw egg) showed potential. But the manager's attitude was unacceptable, and the way we were treated left us feeling let down and uncomfortable. Wouldn’t return unless the management...