The Dolls House on the Hill — Restaurant in London

As locals who have visited many times, it’s a shame to see how much the quality, portion sizes, and service have declined since the ownership change. After avoiding it for a while due to previous bad experiences, we decided to give it another try today (Monday, March 3).

We ordered the quiche with salad and coleslaw (£9.50), but what arrived was shockingly small—just two small lettuce leaves, half a cherry tomato called a "salad," and a teaspoon of coleslaw. The quiche itself was mostly cheese, reheated, with a soggy yet dry pastry. We asked for fries and the quality and portion was ridiculous. We ate it, partly out of respect and partly because we didn’t have time to find somewhere else.

We raised our concerns with the waiter, who said they would inform the manager. However, the manager never came over or showed any interest in our feedback. We spoke to another person at the till, when paying ( nor sure if it was the manager, she never introduced herself) and said that fries are a new thing they are doing (how hard is to make fries?), then she deducted the protion of fries and said that it will report our feedback to the kitchen. Something quiet odd as the kitchen should follow the management and the business strategy and goals. Where was the manager?. The lack of interest was concerning.

It’s incredibly disappointing, as this used to be a lovely spot for breakfast and lunch. Unfortunately, it feels like they have no intention of improving or even listening to their customers.

It’s one of the few nice spots on the hill, and it...

It's hard for a place that does not serve fresh food to earn more than 3 stars, and especially not where advertised as "freshly made".

While the flavours are not offensive and can taste reasonably enjoyable, the freshness wholeheartedly lets it all down.

The breakfast: Generally ok. The scrambled eggs are cooked in batches and scooped out to order. The hash browns were soggy but tasted ok. The sausages and bacon were dry and tough although they seemed to be good quality. All arrived lukewarm.

The waffle: Slightly disappointing. Though the cream and bananas were enjoyable, the waffle clearly came from a packet bought from the supermarket. It is not made on premises. It arrived room temperature.

The Big American: Generally ok. Most of the components are the same as the breakfast above aside from the pancakes which were also very average and seemingly also came from a packet. The maple syrup was definitely tasty.

The Scone: the real sinner. Advertised as "freshly baked to order", we were thoroughly disappointed to find that it was not. Maybe baked on premises but the one we received was dry and barely warm, certainly not the sign of a fresh scone.

All in all, very very average. What was lost in freshness and flavour was somehow made up by the quality of the ingredients used.

A suggestion would be to make the menu smaller. The large menu is most likely the reason for the pre-prepared items and the inability to cook fresh and until they do reduce the menu size, I would recommend either tempering your expectations or not...

A terrible experience.

We walked into the place because it looked nice. Looked.

I ordered a Big American pancakes brunch, expecting, for £13, a hearty and generous American-style breakfast.

And instead? I received a miserable, utterly disappointing plate. Still, I thanked the waiter. But then I immediately noticed a problem: the two slices of bacon were completely burnt.

Alright, mistakes happen. I politely called the waiter over and asked if they could be replaced, as they were too hard (even the knife struggled to cut through them) and charred.

In 2025, with all the anti-cancer campaigns warning against eating burnt food, serving something like this is simply unacceptable.

And their response? Absurd. The waiter immediately told me that they never replace dishes, but he would check with the cook (who I believe is also the owner).

A few minutes later, he came back with the verdict: the bacon could not be replaced. If I wanted it less cooked, I would have to order another dish and pay the full price again—another £13.

Really? Over two slices of bacon worth 40p?

No care in the preparation of the dishes. Those two slices of bacon shouldn’t have been served at all. Zero customer service, no courtesy, no professionalism. Ridiculously overpriced for what they offer.

Obviously, I will never come back. And not only that—I will actively warn my clients against this place.

Yes, because I work in tourism and organize tours in London.

A terrible business decision on their part, and all this for two burnt...