The Grand by Concerto Glasshouse — Restaurant in London

This place was horrible i have experienced the worst ever service here this restaurant needs to be shut down immediately in london,Firstly I have went to this stupid place today with my Auntie My mother And my uncle and my cousins,my aunt has ordered spaghetti and i have ordered a fish and chips the rest of my family weren’t very hungry but anyway,our food came after 15 minutes it was a good time limit until the spaghetti came first,it was a big portion so my aunt asked for a smaller one or a kids meal maybe,the rudest and most horrible and most cruel waiter said “it’s okay it’s fine if ur hungry afterwards u can shove ur stomach with some cake” now this is very rude this waiter was actually the manager he was an indian man,in my opinion he doesn’t deserve to be a manager or a waiter or a chef he deserves to be a cleaner! After my aunt asked for a smaller portion and he said that cruel thing my aunt asked for another waiter to come and serve us,what did this horrible not raised man said,he said im the only one here and this isn’t a way u should talk to people ur rude,he just called and insulted my auntie so he just left.Now here is the most Ugliest and most disgusting thing happened,Me a 13 year old boy i went to the counter inside as we were sitting outside i asked this cruel man for my bill and i said i was sorry for how my aunt reacted because my aunt was a bit mean what did he say to me? he told me to shut up and he said i don’t serve people like you.. i left the shop told my family and my uncle came and was about to slap him he pushed him towards the wall and said who are u to say shut up u horrible man im not paying for this bill! he said would u say shut up to ur son! and there was a whole scene and he said im sorry to me i said no i don’t accept ur dirty apology! u deserve to be a cleaner not a manager u cruel man! and we told him we aren’t paying the bill then he said he’ll call the police then we told him we dare u to call him we dare you and then he just went and then we continued to speak to him more and we spoke with him with a loud and we screamed at him so much he even begged for an apology,we pairs the bill,we gave no tips no service charge and just left,after all we had to pay because without paying would be worse and many bad things would happen.In my opinion me and my family had to scream at him for his attitude and his ugly behavior he deserves to be fired and never work a day in his life with his long and bad tounge,he is a mean and rude cruel man,i will never step foot into that restaurant again,the food was not fresh at all and the atmosphere was so bad everything dirty and we didn’t enjoy as much,service not even 1,service should be 0.infinity,this place is horrible don’t ever go there unless u want problems with that horrible man or unless u want ur child to be called by a waiter shut up even though he was saying sorry,what a horrible man! may god never...

I really can't say much good about this place. Myself and my fiance were spending one last night in Picadilly Circus before going home to the States. We spotted The Grand and saw that it was empty. A red flag we should have heeded, for what followed was a 90 minute dining experience that I can only assume was titled "Make These Two People Regret Coming Here."

We were sat immediately, and we were overjoyed, as we had spent about 8 hours touring the city at this point. We were then left with menus for about twenty minutes without interaction from the staff at all, until my fiance deliberately made eye contact with one of them just to get our drinks ordered.

Their menu presented well! I ordered an iced mocha with soy milk! Sadly, what came to the table was a glass of iced milk with chunks of undissolved Nesquik powder floating about it. Perhaps there was a promotion with the Nespresso store next door I didn't know about, but I was too astounded at how awful it was to ask.

Then we ordered food! We shared the fried calamari (brave, I know, considering how things have gone thus far), but it was actually very good once it arrived at our table, one of the 4 occupied in the area, seventeen minutes later (I'd begun timing at this point).

Now, the real tragedy. I say tragedy not out of pretentiousness for a love of food, but because the staff here lied to me. I ordered a ham and cheese sandwhich without tomato. It came with tomato. Normally, I would pick it off and eat the sandwhich, but the travesty of the "Iced Choco Powder And Milk Splendairè" as I've come to call it in my head caused me to put my foot down. The second the plate hit the table, I said "Excuse me, I ordered this without tomato, if you would please," and handed the plate back.

Eleven minutes later (again, timing), I was brought back the same sandwhich, the tomatoes rigorously removed and their seeds and imprints in the melted cheese left behind, and the same fries (now cold) the sandwhich came with.

My fiancé's food was fine. She ordered a mushroom pasta dish. I had a few bites. It was alright if a bit undercooked.

And that pleasure cost us ~€94 (sandwhich left on the bill). I would have made a bigger deal of it all, but as I said, 8 hours spent prior to this misadventure exploring the city. I was tired.

I warn you all. Stay away from this place. There are hundreds of food options just around the various corners. Go to them instead.

We went to Italian Bear - SOHO for dessert. ...

We were a big fan of Caffe Concerto until last weekend. We've walked-in to this restaurant with the same expectation of great food & service but we were so wrong this time. We were seated and orders taken on time. They've served the wine but forgotten our request for tap water. After 15mins, we have to ask one of the waiters for the water. As we are waiting for our food, we can see that atleast three of your staff members are busy talking to one of your lady staff (seems like she's there on her day off); male staff going back & forth to speak to her but none of them even tried letting us know that our food will be delayed. The manager (not sure) who seated us went on a break; sat in front of the lady colleague; finished his break and we are still waiting for our food. After 45mins or so, we asked for our food and the waiter went to follow up. He went back to us saying that the food is coming. Another 5mins gone, no food and we noticed that the customers from the other table who came after us had their food served. We then asked again, the waiter said that the food we ordered will take atleast 20-25mins to prepare. We told him that it's been more than 45mins that we were waiting. We've decided to just pay for the drinks and leave as we cannot go on another waiting game. The waiter kept on saying that the food is ready but no food is being served. We asked for the bill and handed us with service charge on it. Really? With all your staff available that night, no one bothered to check on us unless we asked. They were so laid back and no proper customer service...