The Nag's Head — Restaurant in London

Probably the worst unprofessional service in history. Waited for breakfast more then 50 min this morning. Rude and very distracted blond manager instead to apologize sad we been informed the food might be slightly delayed which we wasn't. Despite that soon came out our order was not send at all. If I ask for refund blond lady was no too happy. She was unable to refund me by original way of pay which was a card. I agreed to get cash which to produce take another 10 minutes while she left the till 2 x looking like absolutely confused. Still talking and trying to get out for the responsibility of all this mess what happened and put the blame on everything and everyone just not her. This person was so rude and ridiculous I wander how she can work in hospitality with this kind of attitude.So ridiculous so rude childish and unprofessional. Whole place and stuff look like they missing knowledge and a will to provide exceptional customer service.is run by manage who fails answer basic questions about menu she do not let customer speak and don't know how her system in a till works Long time I didn't have such a horrible experience in London pub which this time in sa morning was not busy at all. Please avoid this place and avoid this worthless untrained unable and unskilled blond manager in all costs. No sorry was sad only rude world and made up excuses from her side. Shame such a nice place this use to be with great food and drink. Definitely not coming back...

After finishing work today I decided to meet a friend in Wood Green to see a film at the local cinema. I decided to meet my friend in the Nags Head for a quick drink before the movie. As I got there a bit early I went to the Sainsbury’s across the road first to get a bottle of water to take into the movie. I got a second one for my friend. On arriving at the pub a team of door staff (about 5 uniformed men) were all standing menacingly outside the main entrance giving the pub all the welcoming charm of Pentonville Prison. One of the men asked to search my shopping bag - something I’m very used to living in London. It took him about two seconds to see that all it contained were the two bottles of water that I had purchased from Sainsbury’s. He was about to wave me through when a second older man interjected and suddenly stated “you have a lot of drink there, we can’t let you in!” Yes two small bottles of water constitutes a “lot of drink”. At first I thought he was joking but to my utter amazement he was being deadly serious! I told him and demonstrated that the two bottles were sealed water drinks for later but apparently they posed a huge deadly threat to the safety of the pub and its customers! So my drinks at the pub ended before they began and I took my custom and money to another pub where it was welcomed. I have visited the Nags Head in Wood Green regularly over the years but thanks to this moronic door policy I am now an...

I visited this restaurant today to have lunch with my husband knowing that it’s under new ownership, so I was hopeful. Sadly, the experience fell flat - and not because of the food, but because of the lack of basic service and staff engagement.

The place was nearly empty (maybe 7 people total, none eating), yet the atmosphere felt lazy and unwelcoming. One waitress was outside smoking.

When ordering, the waitress didn’t even know what came with the wrap and had to call someone to check. We waited 35 minutes for a wrap with frozen fries and another simple dish - which would’ve been mildly annoying if the place were busy, but in this case, it was just baffling.

When I (politely) asked the blonde waitress what happened, she replied “I don’t know.” When I pointed out the long wait, her answer was “I’m not the chef.” - as if being part of the staff meant nothing. Zero responsibility, zero care.

To top it off, there was no fork at the table, only one knife, and the mayonnaise bottle was literally empty.

I know they’ve recently changed ownership, and I truly wish them the best - but they desperately need to recruit a team that actually wants to be there. Or at the very least, one that knows what’s on the menu and how to respond to customers without sounding like they’re being held hostage.

Painful to say… but the only thing fresh about this place right now is the...