The Prince of Wales — Restaurant in London

Food was amazing but the service was seriously slow. We had a table booked for 7pm for two people. We were seated quickly but it took a long time for our drink orders to be taken. Our starters came and they were really good but I noticed a waiter brought out our mains whilst we were still eating our starters. So back it went to the kitchen to the hot plate I presume. About 10 minutes later another gentleman came and cleared our plates and the same guy tried to serve us our food again but was rushed away back to the hot plate again!! We were asked if we would be Ok to move tables as they had a big booking coming in and they needed our table. We were told we would be looked after as thanks for our moving. We were happy to move. Our meals came straight away but were cold. There was no one about to complain to and to be honest we were starving. When we were nearly finished the waitress brang us some sauces.........bit late. Our plates were cleared quickly and we ordered more drinks. These took 30 minutes to come. It was incredibly loud and although I could see four staff members they never came and checked on us or offered more drinks. One waitress even came over and offered to get us a drinks menu as the last waiter had taken ours and didn't come back for our orders. We ordered a taxi at 11...... that's how long we were there for, two course and three drink orders. Such a shame as the food really was yummy but I won't be going back as the service was abysmal, considering the...

This one Star review is nothing to do with the quality of the food .... it's for the rude and unfriendly service we had on sunday 15th while watching the world cup final. For start... my partner arrived before myself and asked for a tabIe and after some minutes she asked to change Cuz of her height she wanted to be closer to the screens... and it looked the waiter gptnvery upsey after her request. She had not friendly service at the bar... and it looks the reason for that is becauze she is BLONDE and we aren't asians. I wanted to eat a chicken shawarma wrap and 2 salads... for the simple reason they do not make this wrap on weekends I decided to cancel salads and i was fine with that.... when my partner's food arrived... arrived together with those 2 salads I DID NOT order.... and the waitress and waiter gave us the look like if it was our fault that they messed up. Very unprofessional service. Seems some staff simply don't like their jobs. VERY DISAPPOINTING visit. First and...

The service was AWFUL, definitely the worse service I have ever experienced. Servers were consistently ignoring our requests and we had to repeat ourselves constantly to get what we asked for. The wait times for service was horrific. After arrival and ordering we were not served until 1hour and 10mins after, even then this was incomplete service and we had to wait an additional 30mins. Staff were cold, dismissive and not wearing masks correctly at all, social distancing measures were not enforced and we did not feel safe or comfortable there. Staff were getting face to face with customers and allowing customers to mix tables. Although the food was nice when we finally got it, the experience tarnished it. As a NHS worker, it was far beyond disappointing. We’ve visited before and it was a very...