Was really looking forward to this place but ended up leaving very disappointed. The restaurant is just outside Gants Hill station. The restaurant from the outside looks dark but once you go inside its nicely decorated with some modern touches within the space. The seating area is generous with comfortable chairs and seating. We came with a party of 12 people. The restaurant was very busy with lots of customers. Once seated staff were friendly and gave our menus. The menu had a good variety and range of food from starters, mains, platters and drinks, fizzy and mocktails. We ordered all our starters and mains meals together. A single mixed grill, 2 x Lamb Dum Biryani, Lohari Lamb on the bone karahi and Lohari chicken on the bone karahi, palak paneer, tarka daal, tandoori rotti, steam rice, pilau rice, chicken tikka, Jug of mango lassi, Mango Daiquiri, Pina Colada and some chips for the kids and fizzy drinks and water.

We waited around 30 minutes for food arrival which was normal for any restaurant on a Saturday evening. All the food arrived one after the other but we have to wait another 25mins before our rice items arrived. We requested the staff twice to check on rice order and eventually after several request it arrived but we had to request the karahi dishes to be warmed up as they had gone cold by the time the rice arrived. We then waited a further 10 minutes for the reheated karahi to come back. Tarka daal came after 30mins wait after again several request. Sadly several of dishes were very disappointing. Firstly the lamb Dum biryani only had 2-3 pieces of small meat in both of the Dum Biryani. This was shocking and very disappointing for what we had paid. The palak panner you would normally expect several pieces of panner but we could only count 3-4 pieces of panner again disappointing. The Lahori Lamb karahi was given in a smaller dish than the chicken and this size of the dish was never for 4 people as advertised and £40 price tag we had been robbed. The Chicken Lahori was in a larger dish. The dishes tasted lovely, fresh and hot after it had been reheated. The grill platter lacked spice. Mango lassi was full of ice cubes which was weird. It was like the ice was filling more of the jug than mango lassi. All food we received was tasty and no one had an issue with this. I spoke to one staff from the drink section about the food issues and he said he wasn’t sure what happened and would talk with manager but no one came. After 20 minutes of waiting we again ask him about the food and he apologised and said he would give us a new Dum biryani but it was too late because we were ready to leave. I had informed the same staff that I would like good service as it was my daughter birthday and showed him my 5.2 million views on goggle reviews but this didn’t change anything or what we got. I wasn’t expecting anything special but normally you get excellent service and food. The staff member was apologetic but it did not help the experience. We packed away the left over food in takeaway container the staff provided. When going to pay we ask the cashier who said he was manager and informed him about the issues and that he was not informed of problems and was very apologetic. We took him to the table and even he admitted the Lahori dish was in the wrong size dish and the Dum biryani should have had at least 6 pieces meat at the least. He also said the palak paneer should have had more pieces of paneer. He was very apologetic as we went back to cashier point. As a good will gesture the manger deducted 10% off the bill. Considering what happened and admitting to their errors a 10% deduction and the admission was a slap in your face. If in his positions I would have deducted more considering he was fully aware of their errors. A real shame and disappointing experience considering some good reviews about this place. Guess it was one of those bad days for staff in the kitchen and poor customer service.