McDonald's — Restaurant in Maidstone

I haven't been here since October 2016 and am in no hurry to go back. The self service screens were sited where the queue for the counter tends to form. It is the smallest McDonalds I have ever been to and the entire area feels cramped, squashed in and I found that carrying food and hot drinks on a tray was awkward and difficult having to navigate back through the queue, past the self service to the ketchups, napkin, sugar etc area. Inaccessible for a wheelchair as tables and chairs crammed in. The tables hadnt been wiped, bits of food on the floor and finding a clean chair was difficult. Staff werent pleasant but did seem stressed/harassed at my visit. I am a regular McDonalds customer but as there are other McDs in town, i would recommend these and avoid this site until improvements to layout and staff social...

I really hope McDonalds finds the time to read this. Your employee, Tamara, deserves a bloody medal. So does the manager who was working today. My autistic child, was shouted at by an elderly lady wearing a Mickey Mouse bag, yes you read that right, for moving chairs. I moved him to another table, This of course triggered a meltdown, tears, anxiety and fear for my 10 year old - who does not cope with confrontation at all. Tamara, was an absolute star, talking to my son for ages, making sure he was calm, going so far as to give him a hug and reassure him that his uniqueness only made him more special! The manager at the store working today approached me after the event and asked me to never feel like I have to move again. Thank you to you both for your understanding and patience. It meant a lot to both to...

After the refurbishment, the restaurant in the Chequers Centre has improved. There is now self-service touchscreens and a food collection number system, meaning you're not forever waiting squashed at tills whilst 20 people are waiting for orders. This McDonalds also has a 'delivery' service where, after ordering, your food is delivered to your table so you don't actually have to get up and collect your food!

There is also more seating in the restaurant which still hasn't much helped the waiting for family/larger tables at peak times. Smaller tables are easier to find.

All in all, quite a busy McDonald's. In my opinion, not the best out of the 3 restaurants in the town. The other two have more space and...