Barlow Croft, Greene King Pub & Carvery

I’m am not usually a person to leave a bad review as I would rather not leave one at all, but as a manager myself and I run a business I feel the way the situation was handled was totally unacceptable and disappointing.

We booked a table for at least 10 of us for a birthday meal and me and my sister had a carvery. For every open carvery we have been to it’s always been fill your plates and have as much veg as you want, so after we Started eating we thought oh these are a bit dry and went to get a bit more fresh veg as we saw them bringing fresh ones out. When we went up the lady behind the food station started causing a scene and shouting “no only once!” But shouted for all the customers to hear. First of all that is extremely rude to start shouting, when we didn’t know. We even said sorry we didn’t know we couldn’t refill our veg and offered the plate back. Even though when my auntie was here last Sunday she said everyone was refilling their veg? The rude lady gave us the dirtiest look and flicked her hand as in just take it. Even the gentleman standing near us was like has that really just happened.

We simply said there was no need to be rude and you could of simply said, ladies you aren’t allowed to do that instead of causing a scene and being extremely rude about it.

I went to the bar to speak with the gentleman who we believed to be the manager. I explained the situation and his response was “that’s not the first time we’ve heard a complaint against her and she is from Poland and comes across as rude”. Seriously? What kind of excuse is that! So unprofessional and to top it off I went to speak with my family outside the glass doors facing the bar and the manager didn’t even go to the woman to have a word yet stood staring at me and talking about me clearly to another team member.

I did not cause a scene when talking with him at the bar as I didn’t want him to feel embarrassed because it wasn’t him I had the problem with!

Totally unprofessional in the way they handled the situation.

I wouldn’t go back purely because of their staff. (Our waitress was lovely though)

The food overall wasn’t too bad.