CHEAT DAZE — Restaurant in Manchester

Very disappointed at the customer service. This used to be the go to place and although the customer service wasn't that great to begin with, we would still order because the desserts were nice. There was an incident the last time we visited due to a lack of information on the mobile version of the website. When we complained to the staff the immaturity of them came to life, blaming us (the customers) for not calling in and checking the order and refusing to give us a refund and also getting very argumentative. They said "What are we supposed to do with this one then its going to waste". When questioned on why the website on the mobile version is different to the desktop version the response was "There is an issue on the mobile version where we can't enter a description on one of the items". How is that the customers fault? The customers should not be expected to phone in right after placing an online order either. Any other place would apologise to the customer and offer to make another dessert as a sign of good faith. Lack of customer service and a lack of good quality leadership. We won't be...

Appalling customer service. The young boy serving was getting cheeky. I ordered a cheat daze for two for my boys and the webpage didn’t give me an option to select the sauce so apparently by default it comes with white chocolate. Called up told them my son has allergy to white chocolate and clearly he didn’t care. He said you don’t even know what your ordering yourself. I didn’t ask for a refund I asked to make another one suitable for my kids to eat. And he charged me again for it. He also gave me the one where my son has an allergy to bring home with cross contamination! I even showed him when I ordered through my phone it doesn’t specify white chocolate or any chocolate. I did it in-front of him to prove my point. He still Blamed me because I should have rang to ask or check their site. As far as I’m aware I’m on their site ordering of their site. 🤷🏼‍♀️ he was just looking for an argument. My husband literally had to throw me out because he was not understanding my...

I ordered many times for waffles, and they were amazing—no issues. In 2-3 weeks, I ordered two different milkshakes five times. Each time, the milkshake was so plain—no flavour, no topping sauce, and not creative at all. They are so lazy with their milkshakes; they need to put some flavour and blend mixture into them. It’s sad that they made such a dull milkshake. I will never order a milkshake again, which means I won’t have a waffle ball with it. I need both waffles and milkshakes. I spoke to a staff member named Zac, but he didn’t seem to know how to solve this situation to win me back, nor did he know how to bring customers back. He told me to ask Uber for a refund? What is that? I’m not interested in money; I’m not here for a refund or to beg for anything. I want flavour and taste above all. This is the final straw; I won’t order from them again. I can tell they cheat customers like it’s a game, as in CHEAT DAZE....