CUPP Bubble Tea - Manchester — Restaurant in Manchester

I am writing to express my deep disappointment with the service I received at your establishment today. I have been a loyal customer of Cupp for quite some time now, and I have always been impressed by the quality of your bubble tea and the friendly staff. However, my recent experience has left me extremely dissatisfied. I visited your store and was served by a particular staff member whose behavior was shockingly rude and unprofessional. From the moment I approached the counter, it was evident that she was not interested in providing me with the level of service I have come to expect from Cupp. She greeted me with dirty looks and responded to my inquiries with unnecessary bluntness.

To make matters worse, when I placed my order for a large bubble tea and a small bubble tea, I was handed two small bubble teas instead. When I politely informed the staff member that I had ordered a large bubble tea, she rudely disputed my claim, saying, "No, you did not." This response was not only disrespectful but also completely disregarded my simple request for the correct order.

Furthermore, as I was leaving the shop, I approached her once again to clarify which tea was which. Instead of addressing my question professionally, she responded sarcastically, saying, "If you actually look at the stickers, you will see." This sarcastic remark was highly unbecoming of someone representing your establishment and left me feeling humiliated and disrespected.

I must emphasise that this incident has tarnished my overall perception of Cupp. As a loyal customer, I have always recommended your establishment to my friends and family, praising both the excellent quality of your bubble tea and the exceptional service. However, this recent encounter has made me question the professionalism and customer-oriented values that I had previously associated with your brand.

While I understand that every business can have occasional lapses in service, I believe it is important to bring this incident to your attention. I am confident that Cupp takes customer satisfaction seriously and that appropriate action will be taken to address this matter. Please note that I am not writing this letter with the intention of "naming and shaming" the staff member involved. I believe in giving everyone a chance to improve and learn from their mistakes. Thank you for your attention to this matter. I sincerely hope that my future experiences at Cupp will reflect the outstanding service and friendly atmosphere that have kept me coming back as a loyal customer. I look forward to hearing...

Cupp Bubble Tea in Manchester is a true haven for bubble tea enthusiasts! From the moment you walk in, the shop’s modern, cheerful decor and friendly atmosphere make you feel welcome. It’s a great spot to grab a drink, whether you’re on the go or want to sit back and enjoy.

Their menu offers an impressive variety of drinks, from classic milk teas to more adventurous fruit teas, and you can fully customize your drink to suit your taste. The quality is evident in every sip, with teas brewed fresh in-house and high-quality ingredients that make each drink stand out. I tried their brown sugar milk tea with tapioca pearls, and it was fantastic! The milk tea was rich and creamy, with just the right level of sweetness, and the brown sugar gave it a deep caramel flavor that paired perfectly with the chewy tapioca pearls, which were perfectly cooked—soft and slightly warm, just as they should be.

Cupp also offers a variety of toppings, including popping boba, jelly, and pearls, so you can mix and match to create your ideal drink. The fruit teas are refreshing and full of flavor, with real fruit pieces that make them taste natural and vibrant. They also offer seasonal specials, which keeps the menu exciting for regulars looking to try something new.

The staff at Cupp Bubble Tea are knowledgeable and attentive, always ready to help if you’re unsure of what to order or need recommendations. They’re happy to adjust sweetness and ice levels to your preference, making it easy to customize each drink to your liking. Plus, service is quick, even during busy times, so you never have to wait long.

Overall, Cupp Bubble Tea in Manchester delivers an exceptional bubble tea experience. With high-quality ingredients, delicious flavor options, and top-notch service, it’s clear they’re passionate about what they do. Highly recommended for anyone looking for the best bubble...

I want to express my deep disappointment following my most recent visit to your store, which has long been my regular spot for bubble tea. Unfortunately, the experience this time was far below the standard I’ve come to expect.

Upon arrival — just before closing — we were met with extremely poor customer service. The staff member on duty spoke to us in an unwelcoming manner, appeared eager to rush us out, and even shut the door in our faces. This behavior was not only disrespectful but also left my family and me feeling completely unwelcome.

To make matters worse, the drinks we ordered were made very poorly. The taro bubble tea lacked any real flavor — it tasted like nothing more than milk and water. The brown sugar drink contained no noticeable brown sugar syrup, making it similarly bland. It felt as though the drinks were thrown together without care, perhaps because we arrived near closing time.

This visit was especially important to us, as my family had come from abroad, and we had made a special effort to visit your store as a final stop on our outing. We hurried to make it before closing because we genuinely looked forward to sharing your bubble tea experience with our guests. Unfortunately, the poor service and subpar drinks left us incredibly disappointed.

I never expected such treatment from a place I’ve regularly supported. I hope you will take this feedback seriously and look into the matter to ensure future customers receive the welcoming service and quality products that your store...