KFC Hulme - Greenheys Lane West — Restaurant in Manchester

Disgusting experience - order over an hour late - store deputy manager couldn't say if it had even left or been made. Kept getting fobbed off and being told to contact just eat to see where it is up to - sorry - but the store should know if the food has been made. Disgusting customer service, will never be ordering from KFC Hulme again. Deputy manager needs to go on a corrective training course. No refund or discount offered for their shoddy service and lack of after sales care. A disgraceful establishment.

UPDATE: meal arrived an hour late. No sides arrived - we requested 2x gravy + 2x beans for the 4x fries. Chips were cold, soggy and suboptimal - couldn't even manage to eat one of the boxes. Not only that, we ordered Pepsi Max but instead got Diet Pepsi, which does not taste the same, and is not what we wanted.

We thought this was just another mess up from a really terribly organised KFC Franchise. However, things got really much worse when we read the receipt, whilst throwing the majority of the meal in the bin. We had someone else's order, with their address, name and mobile phone number on the receipt. This is a grave and serious breach of data protection, and no doubt the Data Protection Act. Not only do we have someone's personal data, that KFC Hulme should have guarded with the utmost care, but someone else has our data now. This is unacceptable. Just Eat have been very good and helpful sorting this - the fault exclusively lies with KFC Hulme here. I suggest if KFC Hulme read this page, that they contact me to discuss this grave breach of the Data Protection Act, and what remedy will be applied...

I just want to express my deep disappointment and frustration with the abysmal staff and overall service I recently experienced at your KFC Hulme. My visit on 07/08/2023 left me with an incredibly negative impression and a unsatisfied appetite.

First and foremost, the attitude and behavior of the staff were absolutely unacceptable. They seemed disinterested and unhelpful, displaying a complete lack of professionalism. I received no warm greetings upon entering, and I observed staff members engaging in casual conversations while customers were left waiting.

The service itself was outrageously slow and inefficient. Despite the relatively small number of customers, the wait time exceeded reasonable limits. I stood in line for an exorbitantly long period, only to receive an incorrectly prepared order. It was evident that the attention to detail and accuracy in fulfilling customer requests were severely lacking.

To make matters worse, when I approached an employee to rectify the mistake, they displayed a dismissive and unapologetic attitude. Their lack of urgency and unwillingness to address my concerns further amplified my frustration.

As a loyal customer, I expected much better from a reputable establishment like KFC. It is disheartening that such poor service was provided, tarnishing the reputation of your brand. I believe it is crucial for KFC to acknowledge and rectify these significant...

I visited this KFC recently and found the overall experience to be a mixed bag. The restaurant itself is tidy and well-organised, with a welcoming atmosphere. However, there’s room for improvement in terms of cleanliness. The staff could pay more attention to maintaining a spotless environment, particularly in high-traffic areas. One specific issue was the toilet door, which was difficult to open, suggesting that it might need some maintenance or closer attention from the team.

The service was decent, with staff being polite but perhaps stretched a bit thin during busy periods. The food was up to KFC’s usual standard—crispy, flavourful, and satisfying—but the absence of hot drinks was a significant letdown. I was disappointed to learn they no longer serve coffee or tea, which feels like a strange omission for a fast-food chain. A hot beverage would have complemented the meal perfectly, especially on a chilly day. This lack of options might deter some customers, particularly those looking for a quick tea or coffee fix.

Overall, this KFC is a solid choice for a quick bite, but the lack of hot drinks and minor maintenance issues hold it back from being exceptional. With a bit more focus on cleanliness and perhaps reintroducing hot beverages, this branch could significantly improve the customer experience. I’d recommend it for a casual meal but don’t expect a full...