Terrace NQ — Restaurant in Manchester

Terrace N Q rooftop bar Manchester deliberately and repeatedly intimidate, harass, discriminate against and are constantly abusive, aggressive and patronising to a blind customer on the grounds of her simply being blind: absolutely shocking and disgraceful repeated discrimination and disability hate crime from five members of staff including Charlie the manager and Andy the owner at Terrace N Q nightclub and restaurant in Manchester city centre

Hi everyone, 🙂 I'm Elina, and I am a disability rights advocate and campaigner. Recently, I was shocked and appalled when Laura, a completely blind friend of mine told me how she had gone to Terrace N Q restaurant and nightclub, and as soon as she arrived at the entrance, initially three members of staff repeatedly, intimidatingly, aggressively and in a very hostile, patronising degrading and belittling manor began harassing her and discriminating against her at the door and refusing her entry on the grounds of her being blind. These members of staff didn’t bother to ascertain anything about her, they didn’t even bother to ask for ID, they wouldn’t even allow her to talk because they repeatedly interrupted her by aggressively, intimidatingly and repeatedly raising their voices over her whenever she tried to even talk, they just continually and aggressively harassed her and repeatedly refused to allow her in on the grounds of her being blind. They then started whispering about her and talking about her in a patronising, hostile, degrading, belittling, derogatory, intimidating, and unprofessional manor. Understandably, Laura was shocked, appalled and very distressed by this, so she was forced to leave. In anger and frustration, she then decided to return to Terrace N Q once again, in the hopes of actually being shown some respect and decency, and as soon as she came back, she repeatedly received exactly the same aggression, intimidation, discrimination, harassment and abuse, and she was again repeatedly and firmly refused entry on the grounds of her being blind. As if the discrimination and disability hate crime wasn't enough, both Laura and I were very shocked and appalled by the despicably unprofessional, unlawful and immoral approach of Charlie the manager and Andy the owner of Terrace N Q, because despite both Laura and I repeatedly explaining and telling them what happened very clearly, they very unprofessionally and repeatedly lied, and repeatedly dismissed and invalidated Laura by pretending that the discrimination, harassment and abuse didn’t happen; furthermore, they repeatedly tried to justify the abuse and discrimination to Laura. Naturally, Laura felt very dismissed, unheard and invalidated by this further illegal and immoral deliberate and repeated discrimination and abuse from the manager Charlie and...

Tonight I was on a works do with my colleagues. It was an amazing night, lots of dancing. We went from Romona (incredible vibes and the friendliest staff) We then went to The Terrance afterwards. Little tipsy and in good spirit. Straight away, the energy from the people behind the bar was really off. There was two ladies in particular who was in what seemed to be a very bad head space. Working in retail around this time of year, I completely understood and didn’t take it personally. However I was then up on a pair of steps dancing. A lady (the manager?) called Lisa, very nastily asked me to get down. To which I stepped down. I did express that she’d asked me in a nasty way and there wasn’t any need for it (especially when you just spend £10 on a glass of wine to the business. Hospitality is everything) My friend then proceeded to say she didn’t understand why this lady was being so nasty to me. Nor did I. Lisa, the manager, proceeded to speak to me like I was something she had stood on. Truthfully, I still just felt sorry for her because clearly she was projecting deep sadness. I expressed to her im just a human being. To which she did, credit where it’s due, say “I don’t mean to be weird, it’s just that you was close to the signs” I said “it’s absolutely no problem, I work in retail. Completely understand. Don’t worry about it.” It was left at that. 10 minutes later, after more fun dancing with my colleagues, the bouncer came to collect me to take me over to the 3 bar tenders, including Lisa. To which they all claimed I had called her a name which I hadn’t. I had a conversation with my friend about why this lady was treating me so poorly for no reason. Lisa then told the bouncer to get me out. As a young lady coming from another young lady, it was very sad to see the lack of humanity she had. To kick a young lady out of a large group, on her own late at night in the streets of Manchester, for no justifiable reason has really striked me. Especially after this lady had border line apologised for the way she was speaking to me and I had said it was absolutely no problem. I haven’t experienced anything like it from a bar in Manchester. My home town is usually top vibes and top people. Lisa, I hope you heal man....

LONG WINDED BUT IMPORTANT PLEASE READ

I don’t even know where to begin.

Last night, my partner who I’m engaged to (a woman), her cousin (a female) and myself (also a female) went to terrace. We have been a few times before and always enjoyed the night, last night was completely different.

A very large man was stood speaking with the bouncers and as we walked past he was trying to flirt with my partner who felt very uncomfortable by it, I asked him politely if he could stop as it’s my partner and he didn’t listen. I asked him 3 more times nicely and he looked at me and told me “he doesn’t care he’ll do what he wants”, to which (after a couple of vodka lemonades) I responded my TAPPING the underneath of his baseball cap and began walking away (as I wanted the conversation to be done). As I was walking up the stairs away from this man who was being rude, aggressive and not taking no for an answer he smacks me on the back so hard you could hear it echo up the stairs. I was in bits and the bouncer told me it was my own fault, I should have just allowed him to flirt with my very uncomfortable partner.

Next thing you know we’re all kicked out for saying we wanted something done about it. Being told “it’s the consequence of your own actions” when I didn’t lay a finger on this man - next thing you know the bouncers screaming that I hit him (going to ask for cctv of this), that I don’t know who I’m messing with, and that it’s my own fault I got hit by a man.

It was dreadful, the bouncer told me to “stop my crying” because of how hard I was hit. We’ve all never experienced anything quite so awful.

If it were a man in my position - he wouldn’t have had to ask 3 times, he’d have asked once and he would have likely backed off, and if he didn’t, then it would have been fair for him to hit him, let alone tap the underneath of his baseball cap.

Please, girls, for your own safety, do not...