Pizza Hut Mansfield Albert St — Restaurant in Mansfield

As a professional delivery driver who works with many restaurants, I’ve come to expect a certain level of professionalism and mutual respect. Unfortunately, the experience at Pizza Hut on Albert Street in Mansfield falls far below that standard.

There is one staff member in particular who is consistently rude, dismissive, and blatantly unprofessional toward delivery drivers. The way drivers are treated at this location is completely unacceptable — as though we are a nuisance rather than a crucial part of their operation. It seems they’ve forgotten that we are the reason their food reaches customers in the first place.

Even more disappointing is the fact that many of us drivers are also customers. We spend our own money supporting these businesses, yet we’re met with attitude and disrespect. That kind of short-sighted behavior not only alienates drivers but also pushes away loyal customers.

Pizza Hut Albert Street is in urgent need of management intervention. Staff should be reminded that professionalism and courtesy are non-negotiable — especially toward those who help keep their business running. Until that happens, I would advise both customers and fellow drivers to steer clear of...

Livid is an understatement! Ordered two pizzas online (£5 specials) asked for one without tomato sauce (phone call to resturant) and was told no problem it'll be with you shortly. An hour later two pizzas turn up with sauce on. Rang restaurant to be told they can't and won't change the order as its company policy. Who ever we spoke to informed us the member of staff who took the call was "in training" and shouldn't have agreed to our request. The staff member on the phone refused to give his name for me to lodge a complaint and wouldn't give me his managers name. He was beyond rude and was concerned with lecturing and I quote "customers like me" that he had better things to be doing while he was so short staffed. Absolutely pathetic for a big name chain. Evidently the £5 special pizzas are coming pre made or from the freezer as they can't leave out ingredients? Save your money and go to dominos as...

The employees of this restaurant have the most cynical attitude towards other people's work. This restaurant does not respect other people's work. One of the leaders in creating the modern slavery system with Deliveroo. I advise buyers never to use this restaurant through the Deliveroo company application. You will have to wait a long time for the order. Employees do not communicate with persons who deliver food to customers who have ordered pizza. You can stand for 20 or more minutes before the staff asks for the order number. And only then will they start baking the pizza. Chaos and incompetence in work performance. I recommend not ordering food from...