SOI Indian Restaurant — Restaurant in Melton

We had a nightmarish experience at Spice of India in Melton Mowbray. The horror began as soon as we entered; despite having a booking, we were left standing for a torturous 20 minutes. To add insult to injury, another family, who arrived 10 minutes after us without a booking, was promptly seated. Whilst waiting to be acknowledged, we noticed the staff arguing amongst themselves, blaming eachother for things that were going wrong. This should have been our warning sign to leave!

The nightmare escalated when our waiter spilled a scalding-hot curry on the floor, drenching my wife, our 6-month-old baby, and me. Shockingly, we were abandoned for a horrifying 10 minutes, soaked and ignored. It was an appalling display of neglect and incompetence that left us questioning the restaurant's commitment to basic customer care.

In addition, the waiter who clumsily spilt the curry didn't even acknowledge our distress, let alone offer an apology. It was as if our discomfort meant nothing to him, leaving us feeling utterly disrespected as he continued serving the table behind us. The lack of basic courtesy only heightened the horror of an already dreadful dining experience. A complete disregard for customers' well-being is inexcusable and makes this establishment a place to avoid at all costs. Let me mention again, MY 6 MONTH OLD AND HIS PRAM WERE COVERED IN HOT CURRY!

The lack of an apology or any attempt to address the situation reflects a gross disregard for customer safety. The Manager came out to speak with us after we created a fuss and could only offer us his apologies and comped our meal (which we had waited over an hour for and still hadn't received). We opted to take it home as we did not want to sit there drenched in curry. Upon reaching home, we discovered the Naan was missing and the Prawns were half cooked. The food like the experience was a disaster.

The manager asked for our number so that he could call us back the following week. However, I missed the call. Upon calling back several times and leaving a voicemail, I never heard from him again.

Hence resulting to leaving this review as the restaurant has to be held accountable for their negligence. Our hope is that others won't have to endure a similar traumatic experience in the future. And an expensive dry cleaning bill to get the curry stains off our brand new pram!

In response to the management comment:

We did not insist on sitting at a table by the kitchen. It was shown to us after I asked for somewhere quieter after the original table given to us. It is acceptable for service staff to come in and out of, there is no issue there. But the way your staff were rushing in and out, dropping cutlery etc, blaming eachother was not acceptable and of course bound to end in such 'accidents'.

The fact it was a Saturday should have no importance. We booked in advance and mentioned we would have a pram, if it was not appropriate our booking should have not been accepted.

The freshly cooked meal offered to us to take home was missing components of our order and was not cooked fully. So again not much of compensation for a very traumatic experience for new parents.

The one member of staff was the only person who gave us 5 mins of her time. But all that was offered were 5 wet wipes. We were then left for 10 minutes with nothing else to clean ourselves with. My husband had to loose his temper to get some warm water and towels before anyone would actually listen to us.

Yes we received the 2 missed calls for anytime after 4pm (no voicemail was received). And happend to be busy with my newborn at the exact time the calls came through. As soon as I was free my husband called back immediately and on subsequent days as well but did not get an answer. Despite leaving a voicemail, we haven't received a call back. Which is why I have resulted in leaving the review.

There are also several negative reviews saying the exact same thing as we have experienced. Poor customer service and unattentive...

I was rather skeptical when it goes to going to Indian restaurants in Melton from my past experiences. A lot restaurant that have come and gone over my time living near here have catered for Melton market and lacked the depth and spice in Indian cuisine and especially the authenticity. Soi a new comer to Melton recently won the best new curry restaurant in Leicester for 2019 so I thought let's give it a go. Well I must say I was gobsmacked. The staff where very hospitable, friendly and welcoming. Well the food was exceptional. We had a couple of starters which where delightful followed by our main course, a mixture of a vegetarian dish and the Kenyan Kuku Chicken on the bone. This bought back so many memories when my dad use to make a similar dish which has Indian African influences. The portions are very generous, we could of easily just ordered a dish to share for each course but the bonus is I had a doggy bag to take home and with Indian food, curries especially taste even better the next day. I will defo be back here for sure and be using there takeaway service in the future as now finally we have a authentic Indian cuisine on our doorstep which challenges many of the great Indian places in Leicester. Well done Soi and keep up...

Ok so tried Soi for the first time ever and had high expectations for my delivery order. The food arrived approximately 45mins after ordering and I couldn't help but immediately notice how rude the delivery driver was upon arrival! No eye contact and just about to take a phone call so no customer service which I found immediately disappointing. Sorry but when you spend nearly £40 on a delivery you expect atleast sole customer service! A simple "Enjoy your food" or "Thanks" would have been nice. Anyway onto the food well I've ordered Curry's and Indian food for over 25 years and I've always been given atleast a complimentary Poppadom to accompany by delivery or takeaway but no not on this occasion with Soi! Slightly disappointed. The food itself the Chicken tikka was delicious however was abut cold and not even warm sadly. The biriani just the same. The keema naan was hot but unfortunately overall I was abit disappointed and expected alot more considering Soi have recently won an award! Anyway I doubt I would bother again which is a shame as I would...